GOKUL RAJENDIRAN
Summary
Dedicated and driven Institutional Banking Associate with 3 of experience in the financial services industry. Adept at collaborating cross-functionally with internal teams to ensure seamless service delivery and optimize client satisfaction. Exhibits CBA values of Care, Commitment and Courage in all interactions with customers and staff.
Overview
3
3
years of professional experience
Work History
Institutional Banking Client Services
Commonwealth Bank
11.2022 - Current
- Service Institutional clients in both the Government and Corporate spaces with transactional banking queries and requests.
- Action requests from clients in a timely matter across all Accounts, Merchants and Corporate Cards skillsets.
- Work with Relationship teams to provide both internal and external stakeholders with the best service possible.
- Help new starters and experienced employees understand and learn the IBCS skillsets from a Subject Matter Expert level.
Customer Service Specialist Home Loans
Commonwealth Bank
05.2021 - 11.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease while problem solving for each individual application.
- Worked with customers and representatives to ensure home loan applications were actioned and settled in a timely manner.
- Assisted internal and external stakeholders with understanding home loan products and process.
- Trained new staff on company policies, customer satisfaction and call handling skills
Education
Bachelor of Finance And Economics -
RMIT University
Melbourne, VIC11.2018
Skills
- Customer Support
- Collaboration
- Escalation Management
- Managing Operations and Efficiency
- Problem Solving
- Attention to Detail
- Training and Development
- CommSee Proficient
- Telnet 43/ Bureau Proficient
- Microsoft Office Proficient
Timeline
Institutional Banking Client Services
Commonwealth Bank
11.2022 - Current
Customer Service Specialist Home Loans
Commonwealth Bank
05.2021 - 11.2022
Bachelor of Finance And Economics -
RMIT University
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