Gokulnath Rajendran

Roles & Responsibilities in multiple projects

• Implement and support of HPOMU & OMW, HP NNM, HPBAC, HPCA & HPSM for various customers
• Configured HP OM including various activities like creating node groups, user roles, operators. Set up OM agents on the server and established the connectivity between the client and the server
• Rendered access to the Java Console for the users and installed the console on the client machine. Facilitated customized reports to the customer.
• Involved in the installation and configuration of BPM in various locations, configuring the profile for monitoring the transaction
• Configured OMW for Monitoring/the servers, and alerts based on customer requirements. Identified and deployed servers and network devices
• Configured Log file monitoring for system and application errors, File system monitoring for threshold violation, SHR for reporting, and created some basic reports
• Integrated HP BSM with SM and HP OM with PM, configured and scheduled the reports from various tools to customers
• Set up and configured HP Sitescope, BSM, SHR, NNMi, SM in Linux server, collector for data collection in SHR. Integrated the SHR with BSM for Reporting
• Conducted Customer SIT, PPT, UAT, Performance Testing. Designed technical plan and documentation for the modules
• Organized internal training to the customer on tool and documentation of user manuals of all HP OVO modules

• Experience in implementing Microfocus/HP ITOM suite (OMi, Sitescope & Discovery tool ) in customer environment in europe
• Experienced in implementing dynatrace & ELK (APM) in customer environment in australia
• Configured end to end monitoring on dynatrace APM tools for most critical applications for our customer
• Created multiple dashboards in dynatrace for business critical KPI's
• Managing the platforms like dynatrace , Nagios and ELK
• Working extensively with customer on their monitoring requirements and CMDB builds
• Functioned as the first point of contact for resolving escalated technology issues as well as identifying root causes and rendering solutions to the stakeholders and team members
• Involved in the identification of potential issues through analytical audits, and recommended solutions aimed at maintaining seamless operations
• Interacted with clients and users for collating and evaluating requirements, and rendering customized solutions aimed at enhancing client satisfaction
• Evaluated and presented the flow of day-to-day operations and reports concerns, issues, and problems to the management based on requirements
• Set up, configured, and upgraded operating systems and software, using standard business and administrative packages
• Managed day-to-day operation of technology applications and equipment
• Optimized resource utilization and streamlined processes to minimize workload conflicts and render superior quality service across the areas of operation
• Involved in collating and evaluating requirements dynatrace application monitoring; configuring the various dashboards in dynatrace
• Liaised with the various key stockholders in the project for APM Suite related tasks, managed tools BAU, and rolled out new solutions for the customers’ existing environment
• Rendered technical inputs for the team member and prepared technical documents based on the requirements
• Set up monitoring dashboards for the IT team and business teams. Supported the tool's functionalities as part of operations
• Developed and deployed AI-OPS Playbooks, multiple automation playbooks in customers’ environment for self-healing the incidents.
• Worked as a Scrum Master in AI-OPS project

ServiceNow ITOM Consultant Responsibilities

• Translate business requirements into technical architecture of the proposed solution
• Design and Architect of ITOM solutions
• Proven record in handling the team in customer place to implement the ITOM solutions for one of the leading telco service provider in australia
• Configured servicenow discovery and CMDB
• Experience with discovery tool in servicenow to fetch the CI related information
• Experience in setting up MID servers for discovery and troubleshoot for any issues
• Configuring discovery schedule and patterns
• Configured event management by configuring connector instances and definition
• Performed the integration of monitoring tools such as dynatrace , Nagios and ELK
• Worked on service mapping to define business services , troubleshoot the discovery of mapping process as well as creating a new discovery patterns
• Experienced in service now event management by configuring event mapping rules,event transform rules,alert rules & incident templates
• Communicate project Status/Risks/Issues to customer
• Worked with multiple application portfolios to restructure CMDB based on companies Architecture
• Responsible for research , planning coordination and implementation of applications solutions from conceptual design requirements