Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hana Dashti

Penrith,NSW

Summary

Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Bowlarama Wetherill Park. Excelled in complaint resolution and sales, significantly increasing upsells. Demonstrates exceptional communication and problem-solving skills, fostering customer loyalty and team efficiency. Achieved notable customer satisfaction rates by effectively addressing needs and concerns.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Bowlarama Wetherill Park
02.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.

Wait Staff Member

The Vally Junction Cafe
02.2019 - 03.2020
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Customer Service Representative

Degani Cafe Kellyville
01.2017 - 12.2018
  • Educated customers on promotions to enhance sales.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Recommended products to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.

Education

Jamison High School
Penrith South, NSW

Diploma Of International Hotel Management. - Management.

The Hotel School Sydney
Sydney, NSW
04.2025

Certificate III In Health And Fitness - Health And Fitness

Tafe NSW
Macquarie Fields, NSW
06.2024

Skills

  • Complaint resolution
  • Report preparation
  • Sales expertise
  • Credit card processing
  • Creative problem solving
  • Good listening skills
  • Staff education and training
  • Handling phone bookings and customer guidance
  • People management skills
  • Customer service problem solving
  • Written and verbal communication skills
  • Detail focused
  • Teamwork

Timeline

Customer Service Representative

Bowlarama Wetherill Park
02.2022 - Current

Wait Staff Member

The Vally Junction Cafe
02.2019 - 03.2020

Customer Service Representative

Degani Cafe Kellyville
01.2017 - 12.2018

Jamison High School

Diploma Of International Hotel Management. - Management.

The Hotel School Sydney

Certificate III In Health And Fitness - Health And Fitness

Tafe NSW

Similar Profiles

CREATE PROFILE
Hana Dashti