Goldy Nain
Summary
A competent Client Relations Professional with 5+ years of experience in Effective and Efficient Store Management, Customer Experience, Operations Management and Improvement, Inventory Control, Interpersonal Skills, Visual Merchandising and more. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
The Luxury Closet
11.2019 - 07.2023
- Assisted VIP clients globally via calls, emails, and live chat.
- Managed a portfolio of Elite Buyers, provided brand/style suggestions, and maintained wish lists.
- Conducted process training and coaching for new personnel.
- Planned and prepared weekly rosters and managed workforce for optimal productivity.
- Supported team members to ensure excellent customer experience.
- Managed customer experience at third-party partnership portals
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Monitored customer feedback channels, identifying areas of improvement for enhanced service quality.
Fashion Consultant
Kate Spade
12.2018 - 09.2019
- Resolved performance bottlenecks in a cost-effective manner.
- Enrolled customers in the loyalty program to enhance customer retention.
- Ensured store standards were consistently met.
- Participated in various store operations including budgeting, planning, execution, and space management.
- Managed inventory and ensured timely replenishment of stock.
Marketing Intern
Shahi Exports Pvt. Ltd.
06.2017 - 08.2017
- Specialisation of exports.
- Understanding of company hierarchy and organisational structure.
- Familiarity with departments and their workflow
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
Education
Masters of Design -
National Institute of Fashion Technology (NIFT)
Kannur, Kerala, India06.2018
Bachelor of Commerce (B.com) -
MBU
Solan, Himachal, India05.2016
Skills
- Client Relations
- Stock replenishment
- Conflict Resolution
- Negotiation
- Training and Development
- Team Management
- Customer Service Excellence
- Partnerships Management
- Visual Merchandising
- Inventory Management
- Store Standards and Adherence
- LiveChat Messaging
Availability
Monday
Wednesday
Thursday
Friday
Saturday
Sunday
Accomplishments
- Star of the month for 4 consecutive months.
- CS performer of the year for 2020.
- Customer Satisfaction award for highest number of CSAT surveys in quarter 1, 2021.
- Recognized as the ambassador of TLC values for Teamwork and Respect.
- Highest sale for 5 consecutive months.
- Recognition for Customer Excellence and Discipline.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Associate
The Luxury Closet
11.2019 - 07.2023
Fashion Consultant
Kate Spade
12.2018 - 09.2019
Marketing Intern
Shahi Exports Pvt. Ltd.
06.2017 - 08.2017
Masters of Design -
National Institute of Fashion Technology (NIFT)
Bachelor of Commerce (B.com) -
MBU
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