Golekya Reddy Kovvuri
Melbourne,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Reliance industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Executive HR
C-quel Management Services Pvt Ltd
06.2023 - 06.2024
- Acted as the primary point of contact for new hires, providing support and answering inquiries throughout the onboarding process.
- Facilitated clear and effective communication between new recruits and various departments, ensuring a smooth transition into the company.
- Addressed and resolved any onboarding issues or concerns raised by new hires, ensuring a positive and welcoming experience.
- Managed and maintained accurate records of onboarding activities, ensuring compliance with company policies and regulations.
- Conducted orientation sessions and provided necessary training to new employees, enhancing their understanding of company procedures and expectations.
- Worked closely with HR team members and other departments to streamline the onboarding process and improve overall efficiency and ensured all onboarding documents and processes were completed accurately and in a timely manner.
Customer Service Representative
Reliance Smart - Grocery Store
11.2020 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by Handling billing processes and resolved customer billing inquiries promptly and accurately.
- Implemented efficient shelf restocking procedures to ensure optimal product availability and customer satisfaction as a Customer Service Representative.
Campus Brand Ambassador
Younity
08.2020 - 11.2020
- Educated fellow students on company values, products, and services in order to drive genuine enthusiasm for the brand.
- Empowered peers by providing them with knowledge about career opportunities within the company they were representing at various campus events.
- Implemented innovative ideas to drive brand recognition among college students by consistently brainstorming for new strategies and ensuring that promotional materials stood out among competitors.
Education
Masters in Business Analytics - Business Administration And Management
Deakin University
Melbourne, VIC06.2026
Bachelors of Commerce in Honours - Accounti
Osmania University
Hyderabad, IndiaSkills
- Organizational Culture
- Diversity and Inclusion
- Stock management
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Call center experience
- Computer Proficiency
- Money handling abilities
- Administrative Support
Additional Information
Working Rights- STUDENT VISA SUBCLASS 500 (48 hours Fortnightly) Identification: Overseas Passport (S1940940) (India)
International Driving License with no restrictions
Declaration- I hereby declare that the above information are true to the best of my knowledge.
Languages
English
Professional Working
Telugu
Native or Bilingual
Availability
Monday: morning till 10 am, 6pm to night
Tuesday: morning till 11am
Wednesday: till 1pm
Thursday:
Friday: All Day
Saturday: All Day
Sunday: All Day
Timeline
Executive HR
C-quel Management Services Pvt Ltd
06.2023 - 06.2024
Customer Service Representative
Reliance Smart - Grocery Store
11.2020 - 12.2022
Campus Brand Ambassador
Younity
08.2020 - 11.2020
Masters in Business Analytics - Business Administration And Management
Deakin University
Bachelors of Commerce in Honours - Accounti
Osmania University
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