Gollnaz Moradi
Hebersham,NSW
Summary
Dedicated and adaptable professional with a background in Health Science and Secondary Education, complemented by extensive experience in customer service and team leadership roles. Eager to leverage academic knowledge and interpersonal skills to support teachers and facilitate student learning as a Teacher's Aide.
Overview
6
6
years of professional experience
Work History
Warehouse Picker and Packer
Woolworths Group
04.2023 - Current
- Performed efficient picking and packing duties within a fast-paced warehouse environment, ensuring accurate and timely fulfillment of customer orders
- Utilised voice picking technology to select products according to order specifications, maintaining high levels of productivity and order accuracy
- Collaborated with team members to optimize workflow and meet daily targets, contributing to the overall efficiency of warehouse operations
- Adhered to strict safety protocols and procedures to promote a safe working environment for all warehouse staff
- Demonstrated attention to detail and quality control measures to minimize errors and ensure customer satisfaction with order fulfillment
- Engaged in ongoing training and development initiatives to enhance skills and knowledge in warehouse operations and logistics management.
Casual Customer Service Representative
Kmart
12.2017 - Current
- Provided excellent customer service, organized products, and implemented visual merchandising strategies
- Cultivated strong customer relationships, contributing to increased customer loyalty.
Assistant Store Manager
Nike
05.2021 - 03.2023
- Managed weekly staff rosters and visual merchandising rotations
- Ensured exceptional customer service standards, fostering positive shopping experiences.
Part-time Guest Services Team Member
Raging Waters Sydney
09.2019 - 04.2020
- Delivered exceptional guest services, including ticket sales and resolving inquiries and complaints
- Demonstrated effective communication and problem-solving skills in a fast-paced environment.
Christmas Casual Sales Assistant
JD Sports
11.2018 - 01.2019
- Contributed to sales and customer service operations, while maintaining visual merchandising standards
- Developed rapport with customers to enhance customer satisfaction and drive repeat business.
Education
Bachelor of Health Science (majoring in Health and Physical Education) -
University of Western Sydney
01.2023
High School Diploma -
Australian Islamic College of Sydney
01.2020
Skills
- Excellent verbal and written communication skills, honed through diverse customer-facing roles
- Strong organizational abilities, demonstrated by efficient task management and attention to detail
- Collaborative team player with the ability to work independently when necessary
- Enthusiastic and sociable personality, fostering positive relationships with colleagues and customers
- Analytical problem solver and quick learner, adaptable to new challenges and environments
Timeline
Warehouse Picker and Packer
Woolworths Group
04.2023 - Current
Assistant Store Manager
Nike
05.2021 - 03.2023
Part-time Guest Services Team Member
Raging Waters Sydney
09.2019 - 04.2020
Christmas Casual Sales Assistant
JD Sports
11.2018 - 01.2019
Casual Customer Service Representative
Kmart
12.2017 - Current
Bachelor of Health Science (majoring in Health and Physical Education) -
University of Western Sydney
High School Diploma -
Australian Islamic College of Sydney
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