Summary
Overview
Work History
Education
Skills
playing cricket, badminton, watching movies
Timeline
Generic

Gopi Krishna

Melbourne,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Coles Online
01.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Assistant

Gray Nicolls
01.2020 - 01.2022
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
  • Worked with cross-functional teams to facilitate swift resolution of escalated issues.
  • Logged customer data into company CRM system to foster strong account management and rapport.

Warehouse Assistant

Amazon
02.2019 - 02.2020
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Packaged and shipped orders accurately to promote safe and quick delivery to customers.

Sales Representative

Phenix Led Saves
04.2018 - 01.2019
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted and up-sold products and services to meet needs of customers.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Education

M.D. - Software Engineering

Melbourne Institue of Technology
Latrobe St Melbourne
01.2018

Bachelor of Arts - Computers

Gulbarga
University
04.2016

Skills

  • Money Handling Abilities
  • Prioritization
  • Microsoft PowerPoint
  • Data Evaluation
  • Critical Thinking
  • Microsoft Dynamics
  • Sales Expertise

playing cricket, badminton, watching movies

In my free time i would like to concentrate on my fitness playing Cricket and Badminton and watching  Movies

Timeline

Customer Service Representative

Coles Online
01.2023 - Current

Customer Service Assistant

Gray Nicolls
01.2020 - 01.2022

Warehouse Assistant

Amazon
02.2019 - 02.2020

Sales Representative

Phenix Led Saves
04.2018 - 01.2019

M.D. - Software Engineering

Melbourne Institue of Technology

Bachelor of Arts - Computers

Gulbarga

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Gopi Krishna