Gopi Pandya
Westmead,NSW
Summary
Knowledgeable Administrative and Customer Support Professional with extensive experience in customer service, data management, and compliance in both community-oriented and corporate environments. Demonstrated success in resolving complex customer issues and improving satisfaction levels. Proven ability to leverage communication and problem-solving skills to foster positive experiences. Skilled in Microsoft Office Suite, file management, and supporting team operations to enhance community engagement and service excellence
Overview
21
21
years of professional experience
Work History
Customer Experience Officer
Parramatta Aquatic Centre
01.2023 - Current
- Assisting various customer enquiries ensuring the value of diversity and inclusion in all practices, engaging and integrating the views of others
- Ensure to take reasonable care of the health and safety of own self, staff, visitors, contractors and volunteers whilst at work, and cooperate with Council to comply with WHS legislative obligations
- Contribute to improved customer service and organisational effectiveness, by acting ethically, honestly and with fairness
- Support the planning and execution of community events and programs, including logistics, materials preparation, and participant communication.
- Serve as a point of contact for inquiries related to community engagement initiatives.
- Assist in maintaining databases of community contacts, program participants, and event attendance.
- Support data collection and analysis efforts to evaluate the impact of community engagement activities.
- Strong organizational and time-management skills.
Response Officer
Anglicare – At Home
01.2019 - 01.2022
- Receiving making calls to the clients
- Obtain / provide client or staff’s information with their queries
- Create requests, communicate with other managers and teams
- Assist other team members over the phone with matters relating to themselves, clients
- Keeping up-to-date records of each enquiry
- Maintain updated information
- Following policies and procedures as a point of contact for all matters related to the caller’s enquiries
- Delivering accurate and consistent work with a high-volume environment
- Initiating, Contributing to process improvement
Quality Coordinator
Anglicare – Seniors Living
01.2010 - 01.2021
- Reviewing policies and procedures
- Conducting Compliance audits through desktop audit and site inspections
- Assist in the contractor performance management
- Case management for Complaint management
- Ensuring quality and compliance of documentation Incident management system and Risk analysis
- Delivering accurate and consistent work with a high-volume environment
- Risk analysis with recommendations for continuous improvement
- Initiate and implement improvements in work practices and procedures to achieve continuous improvement
- Attending internal – external meetings for quality and compliance with view to improvements in system
- Assist with creating and maintaining up to date databases in record keeping for Accurate reporting
- Supporting executive members and senior leadership
- Responsible for determining actions undertaken, within government and legislative policies, and for ensuring quality control in the implementation of workload.
- Ensures a course of action is suitable, referring to management or senior staff in the absence of complete information or where expert advice is required.
Store Specialist Online section
Harris Farm Supermarkets
01.2009 - 01.2010
- Staff specializing in management of extensive products
- Leading teams in Cheese, Deli and bakery departments
- Mentor new starters and others within the team and undertake on-the-job training for the team
- Undertake the management of staff and their assigned task
- Merchandising stock control, ordering, packing of products
- Customer support both in store advice & over the phone
- Store staff duties including customer service, problem solving
- Online orders picking, Order packing, Quality check, Dispatch
- · Communicating sensitively with a broad range of stakeholders facilitating effective communication between the suppliers and within the company.
Administration Assistant
Mildura Park Motel
01.2009 - 01.2010
- Administration duties related to accommodation & travel management &
- Attending customer inquiries to ensure good customer experience to build loyalty
- Monitor & manage hotel reception duties
- Attending group arrivals, bookings, departures
- Maintain housekeeping and customer satisfaction
Inventory Controller
Al Danube Building Materials
01.2004 - 01.2006
- Organise transfers of central stock to branches
- Raising purchase orders, goods & conversion receipts, processing requests
- Managing stock level in warehouse
- Arrange supply for various branches
- Organizing documentation for exports of company material overseas
- Assist in the contract management
Receptionist Secretary
Hotel Royal Highness
01.2004 - 01.2006
- Arranging, preparing taking of minutes & dispersal of internal and external meetings
- Arranging travel bookings for managers, stakeholders
- Providing administrative assistance to senior managers
Education
Certificate IV -
Workplace Health and Safety
01.2024
Diploma -
Leadership and management
01.2024
Diploma - Case management
Community Services
01.2024
Working With Children Check
Service NSW
Sydney04-2023
Certificate III -
Health Services Assistance
01.2019
Certificate -
Medical Transcription
01.2000
Diploma - Office Management
computer
01.1996
Bachelor of Science - Chemistry
01.1993
Skills
- Root Cause Analysis
- Quality Auditing
- Team leading
- Attention to Detail
- Negotiation Skills
- People Skills
- Good Organization Skills
- Communication Skills
- Computer Proficient
- Microsoft Skills
- Interpersonal Skills
- Presentation Skills
- Report Writing
- Investigation Skills
- Data Analysis Skills
- Quick Learner
- Ability to Work Independently
- Teamwork
- Objective Viewpoint
- Continuous Learning
- Fluency in multiple languages
- Complaint Handling
- Teamwork and Collaboration
- Cross-functional coordination
- Problem-solving skills
- Multitasking Abilities
- Calm and Professional Under Pressure
- Customer service excellence
- Effective Communication
- Objective Viewpoint
- Continuous Learning
- Fluency in multiple languages
- Complaint Handling
- Teamwork and Collaboration
- Cross-functional coordination
- Problem-solving skills
- Multitasking Abilities
- Calm and Professional Under Pressure
- Customer service excellence
- Effective Communication
Websites
Skillspersonalqualities
- Root Cause Analysis
- Quality Auditing and site inspections
- Leading groups
- Attention to detail
- Negotiation & people skills
- Good organization & communication skills
- Computer proficient with excellent Microsoft skills
- Demonstrated level of interpersonal, presentation, written and oral communication skills, including report writing.
- Proven conflict resolution and negotiation skills
- Demonstrated investigation and data analysis skills.
- Demonstrated commitment to customer service
- Quick & willing learner
- Thrive on new ways & concepts for improvement
- Confidence and ability to work independently and as a team member
- View system, peoples’ issues objectively
- A willingness to work variable hours with some early starts
- Continuous learning through Various skill courses on LinkedIn learning, Cornerstone and other external workshops
Awardscertificates
- Diploma in Leadership and Management, 01/01/24, NSW
- Diploma in Community Services (Case Management), 01/01/23, NSW
- First Aid, CPR, 01/01/23, NSW
- Police Clearance Certificate, 01/01/23, NSW
- Working with Children Check Certificate, 01/01/23, NSW
Timeline
Customer Experience Officer
Parramatta Aquatic Centre
01.2023 - Current
Response Officer
Anglicare – At Home
01.2019 - 01.2022
Quality Coordinator
Anglicare – Seniors Living
01.2010 - 01.2021
Store Specialist Online section
Harris Farm Supermarkets
01.2009 - 01.2010
Administration Assistant
Mildura Park Motel
01.2009 - 01.2010
Inventory Controller
Al Danube Building Materials
01.2004 - 01.2006
Receptionist Secretary
Hotel Royal Highness
01.2004 - 01.2006
Diploma -
Leadership and management
Diploma - Case management
Community Services
Certificate III -
Health Services Assistance
Certificate -
Medical Transcription
Diploma - Office Management
computer
Bachelor of Science - Chemistry
Certificate IV -
Workplace Health and Safety
Working With Children Check
Service NSW
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