GOPIKA SHRUTHI SRIDHAR

• Experience in handling multiple tasks including Inbound, Replenishment, Voice controlled picking, International and Domestic shipping procedures, Quality control and Dispatch safety
• Conducted regular cycle counts to maintain accurate stock levels, contributing to better inventory control and reduced discrepancies.
• Consistently met daily performance metrics through diligent task completion, maximizing productivity within allocated hours.
• Assisted in training new hires on warehouse policies, procedures, and best practices, fostering a culture of teamwork and continuous improvement.
• Improved order accuracy by diligently cross-checking picked items against packing slips before shipment preparation.
• Maintained a safe work environment by adhering to safety guidelines, conducting regular inspections, and addressing potential hazards promptly.
• Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational strategies.
• Implemented effective storage solutions for optimal space utilization, accommodating increased product volume without requiring additional square footage.
• Participated in periodic inventory audits, verifying stock counts and addressing discrepancies in a timely manner.
• Utilized equipment such as pallet jacks or forklifts proficiently while adhering to safety protocols, enhancing operational efficiency.
• Supported supply chain objectives by coordinating effectively with transportation partners for seamless inbound/outbound logistics operations.

Dedicated professional focused on enhancing the experience for DoorDash drivers (Dashers) by providing exceptional support, resolving issues, and improving overall satisfaction. Skilled in troubleshooting, customer service, and analyzing feedback to optimize the Dasher experience. Proven ability to engage with Dashers, address concerns promptly, and implement strategies that drive retention and efficiency.

• Key Skills
• Customer Service Excellence
• Problem-Solving & Troubleshooting
• Effective Communication & Conflict Resolution
• Data Analysis & Feedback Collection
• Onboarding & Training Development
• Tech-Savvy (Mobile Apps & Platforms)
• Empathy & Patience
• Roles & Responsibilities
• Provide timely support to Dashers, resolving app-related, payment, and delivery issues.
• Collect, analyze, and report Dasher feedback to inform improvements and enhance the platform.
• Develop and implement training resources to streamline onboarding and increase Dasher efficiency.
• Manage incident resolution and ensure Dashers adhere to safety and operational guidelines.
• Collaborate with cross-functional teams to ensure continuous improvements to the Dasher experience.
• Monitor Dasher satisfaction metrics and work to improve retention and engagement.
• Key Achievements
• Increased Dasher retention by improving satisfaction and support systems.
• Streamlined onboarding processes, reducing transition times for new Dashers.
• Implemented training initiatives that reduced delivery issues and improved efficiency.
• Enhanced problem resolution processes, leading to higher Dasher satisfaction and reduced response times.

• Business Strategy and Planning
• Financial Management
• Client Relations and Customer Service
• Event Coordination and Management
• Marketing and Branding
• Team Leadership and Staff Management
• Legal and Compliance
• Technology and Equipment Management
• Networking and Partnerships
• Risk Management
• Reporting and Analytics
• Customer Experience Management

• Assisted Commercial and celebrity fashion shoots and Participated in workshops and presentations related to projects to gain knowledge.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

• Collaborated effectively with diverse teams of writers, editors, designers, and technicians to produce high-quality television programming under tight deadlines.
• Contributed to the overall success of production projects by providing constructive feedback and suggestions during creative meetings and script corrections.
• Fostered professional relationships with industry peers through proactive networking efforts during workshops, conferences, and social events.
• Facilitated smooth production processes by ensuring all equipment was properly set up, maintained, and operated during shoots.
• Gained valuable industry experience through active participation in workshops, networking events, and relevant training courses.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.