Gopinath Reddy Putchakayala
Clayton,VIC
Summary
An experienced IT professional in Australia with skills in desktop/help desk support and customer service. Able to solve technical problems and plan projects effectively. Has good communication and teamwork skills and enjoys working in a successful and productive team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Network Support Analyst
Tech Mahindra Group
05.2023 - Current
- Support fault restoration of customer services and deliver exceptional customer experience.
- Creating Tickets with support of Service Now tool.
- Take responsibility for customer problems and handle them from start to finish within given time limits.
- Show good communication skills, resilience, and solve problems effectively.
IT help desk operator
Trimline Property Maintenance Pty Ltd
09.2022 - 05.2023
- Provided support of ServiceNow core module Incident Management, Problem Management, Knowledge Management, Change Management, SLA
- Email notifications, inbound emails and outbound emails and ACL
- Creating users, groups, creating roles and assigning to users
- Creating ITIL tickets and assigning them to groups.
ServiceNow developer
Accolite Digital Pvt Ltd
07.2021 - 06.2022
- Responsible for writing Business Rules, Client scripts, UI Policies and UI Actions.
- Responsible for developing ServiceNow Software Solutions using JavaScript, Web Services, HTML and CSS.
- worked on end-to-end implementation of various third-party monitoring tool Integrations.
- Supported team with work flow of integrations.
Education
Master of Information and Communications Technology -
University of Sunshine Coast
Bachelor of Commerce -
Kakatiya University
Skills
- Networking Protocols:
- TCP/IP, HTTP, SSL, SSH, and DNS, Web Socket's
- Active Directory Management, Jira, ServiceNow
- Active Listening
- Team Support
Certification
ServiceNow Certified System Administrator (CSA)
Timeline
Network Support Analyst
Tech Mahindra Group
05.2023 - Current
IT help desk operator
Trimline Property Maintenance Pty Ltd
09.2022 - 05.2023
ServiceNow developer
Accolite Digital Pvt Ltd
07.2021 - 06.2022
Master of Information and Communications Technology -
University of Sunshine Coast
Bachelor of Commerce -
Kakatiya University
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