Goran Margeta

Customer Service Representative

Lauda Airways

02.1998 - 01.2016

Lead, mentor and train approximately 10-15 Telephone Sales Executives at any one time
Proficient in MICE and SALESFORCE
Strong creative and imaginative abilities
Immaculate professionalism
Consistently implement strong creative campaigns
Prospecting and converting leads to sales by analysing market trends and implementing strategic proposals that converse conversation into sales
Strategically create and implement Personal and Team Business Plans
Outstanding professional presentation
Acquire new renew current business either via telephone (cold calling) or face to face opportunities/bookings
Account Management support
Sponsorship and marketing
Creating, executing, budgeting and hosting sales events consisting of anywhere between 10 to 460 people at any one time
Outstanding organizational skills
Resolving client complaints of bills, service and products through courage and professionalism
Daily reporting of activities both in sales and general personal and team activity
Participation of company campaigns and projects
Revenue growth
Immense resilience to problem solving and stressful deadlines
Consistently monitor market trends that allow me to establish initiatives for new and current campaigns
Retention leads
Solid multitasker
Performance manage individuals on a monthly to quarterly basis
Maintain client information on daily data base
Stay afloat with the changing landscape of the industry
Adapt to constant company change by protocols, procedures and in house system upgrades
Working with and providing updated information to stakeholders to ensure growth and progress
Strong ability of team work and autonomous abilities
Provide consistent and accurate reporting to management for company reporting
Implement and monitor exhibitions to gather new business and further enhance the Lauda brand
Create and initiate protocols and processes for the sales department including sales materials
General administration duties as advised
Collaborating and working closely with in house departments in targeting company goals
Represent and present Lauda Airways presentations with senior management on a monthly basis
Grow Lauda Airways awareness in the travel industry
Direct reporting, to Stakeholders, Company Directors and CFO's
Continuously create new strategies for department purposes in order to reduce cost and maintain sales/service level
Maintain, develop and initiate client and business partner relationships
Presentation of business proposals ranging from 10-200 people at any one time
Perform with professional integrity, respect, trust and honesty at all times
Weekly service of client listings, ensuring expectations are met by consistent monitoring of market trends in line with profit expectations
Organizing, running and executing stake holder proposals and presentations as well as building and maintaining stakeholder relationships
A confident relationship builder with outstanding interpersonal, verbal and written communication skills
Ability to influence effective outcomes based on sound reasoning and advice
Demonstrates a ‘winning together’ mindset by understanding the perspectives of others, creating a positive team culture, managing emotions and maintaining strong bonds
Takes ownership of development and improvement, demonstrating awareness of behaviour and adapting based on feedback
Key Account Management
Have the ability to understand and identify commercial opportunities, being aware of business drivers and are up-to-date with industry knowledge
Experience with CRM applications
Wizard of turning challenges into triumphs, collaborating effortlessly with diverse stakeholders to ensure harmony in the symphony of events
Strong ability to orchestrate intricate details with my experienced dedication to delivering excellence sets me apart
Confident, knowledgeable, and end-to-end sales and planning enthusiast
Effortlessly nurture positive and productive sales relationships
I thrive in a team environment and relish the opportunity to develop my skills in a comprehensive planning role
Resilient, staying calm and collected in busy or challenging times

Overview

Work History

Creator and Owner

Customer Service Representative

Education

Bachelors Degree - FILM

Skills

Accomplishments

Interests

Timeline

Creator and Owner

Customer Service Representative

Bachelors Degree - FILM

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