Goran Markovic
Lalor Park,New South Wales
Summary
Experienced Service Manager with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Versed with most Automotive software programs and Excellent customer service, time management and multitasking abilities.
Hardworking Automotive Service Manager with three decades of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Workshop Manager
SK Automotive
Sydney, NSW
03.2023 - Current
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Implemented safety procedures to ensure a secure working environment for all team members.
- Contributed to team success by assisting colleagues with challenging diagnostic or repair tasks as needed.
- Assisted in warranty claim processing by providing detailed documentation of repairs completed under warranty coverage.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
General Manager
SSA Automotive
Sydney, NSW
02.2018 - 01.2023
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Explained estimates and determined repair timelines to manage customer expectations.
- Read and followed technical documentation to complete accurate repairs.
- Maintained a clean, safe work environment by enforcing strict adherence to safety protocols and guidelines.
- Repaired various makes and models of vehicles, demonstrating adaptability in the face of diverse challenges within the automotive industry.
- Troubleshot electrical systems effectively, restoring functionality while minimizing costs for customers whenever possible.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
Master Technician / Workshop Manager
Wpas
Sydney, NSW
11.2016 - 01.2018
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Implemented safety procedures to ensure a secure working environment for all team members.
- Assisted in warranty claim processing by providing detailed documentation of repairs completed under warranty coverage.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Mostly worked in workshop manager role
Service Manager
Talha Motors
London UK
09.2006 - 01.2011
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Service Manager
West Orange Motors
Orange, NSW
08.1997 - 11.2003
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Heavy Vehicle Technician
Southern Truck Centre
Queanbeyan, NSW
02.1995 - 06.1997
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Identified issues, analyzed information and provided solutions to problems.
Education
Warranty And Failure Analysis Heavy Vehicles
Kenworth College
Melbourne, VIC08.1980
Bachelor of Arts - GD Pilot
RAAF ACADEMY
Point Cook, VIC02.1980
High School Diploma -
Adelaide Boys High School
Adelaide, SA02.1976
Skills
- Brake Systems
- Job Scheduling
- Relationship Building
- New Employee Training
- Inventory Auditing
- Fuel Injector Servicing
- Warranty and Failure Analysis Prime Movers
- Edexcel Level 2 Electric/Hybrid Vehicle Maintenance
- IMI International Level 3 Electric/Hybrid Vehicle system Repair and Replacement
- Master Tech (MTM) commercial vehicles at Mercedes Benz
Affiliations
- Doctors without Borders, NSW Emergency Services and East Anglia Helicopter Rescue
Certification
- CST - Certified Service Technician
- AST - Advanced Service Technician
- Master Technician (MTM) - Commercial Vehicles
- IMI level 3 (EHVSR3-A) Electric/Hybrid system repair and replacement
- Edexcel level 2 (BTEC) Electric/Hybrid Vehicle Maintenance
- Occupational Health and Safety accreditation (GOIT)
- Centre for Occupational Health and Safety (COHST) Emergency Life Support Level 1 (ELS00/50654)
Hobbies
Swimming, Bush walking, Helicopters and Playing the Piano
Additional Information
To whom it may concern,
Just to tie everything together so it makes a bit more sense as it's been quite a few years since I had to worry about a resume my adult career path started by graduating from the RAAF Academy (Now called the ADF Academy) unfortunately soon after graduation and a posting to No 9 SQN in Canberra a personal tragedy (Loss of a child) caused me to resign my commission.
Following that everything was about Cars, Trucks and Motor Cycles. I worked various jobs all of which demanded a high level of responsibility till life took another detour in the shape of a divorce and a custody battle. Soon after that I was offered a job at a Mercedes Benz Dealership in West London (UK) which in view of the divorce and everything else I felt was the right move.
I lived and worked in London for 12 years coming back to Australia only when my Mother got gravely ill to take care of her. After spending over $80,000 on various procedures (Hip/Knee Replacements) I was in a position where I had to find employment hence some of the less appropriate positions I accepted over the past seven years.
Up till now it was impossible to move from Sydney but as we have no one to care and support my partner (Who works for SG Fleet management) have been discussing a move to Queensland.
I sincerely apologise but my resume skills leave a lot to be desired, I can assure you I'm a much better Service Manager and Technician than I am a writer.
Should you have any questions please don't hesitate to call or email me.
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
French
Full Professional
German
Full Professional
Italian
Professional Working
Dutch/Indonesian
Professional Working
Timeline
Workshop Manager
SK Automotive
03.2023 - Current
General Manager
SSA Automotive
02.2018 - 01.2023
Master Technician / Workshop Manager
Wpas
11.2016 - 01.2018
Service Manager
Talha Motors
09.2006 - 01.2011
Service Manager
West Orange Motors
08.1997 - 11.2003
Heavy Vehicle Technician
Southern Truck Centre
02.1995 - 06.1997
Warranty And Failure Analysis Heavy Vehicles
Kenworth College
Bachelor of Arts - GD Pilot
RAAF ACADEMY
High School Diploma -
Adelaide Boys High School