Goran Stojanovski

• Manage a designated territory for Polytec, focusing on developing and maintaining strong relationships with key accounts in the Cabinet Manufacturing sectors.
• Develop and implement strategic account plans to drive growth, enhance customer satisfaction, and achieve sales targets.
• Act as the primary point of contact for assigned accounts, addressing client needs, resolving issues, and ensuring the delivery of high-quality solutions and services.
• Identify new business opportunities within the territory, leveraging market insights and client feedback to drive sales growth.
• Collaborate with internal teams, including sales, product development, and customer support, to deliver comprehensive solutions and support to clients.
• Monitor account performance, track key metrics, and prepare reports to inform strategic decisions and optimize account management strategies.
• Communicated product quality and market comparisons by creating sales presentations.
• Achieved established KPI for the territory and individual performance through teamwork and focus on customers.

Duties:

• Established and maintained 197 account Portfolio of Key accounts medium to small size business.

Selected Achievements:

• Within 90 days, I successfully learned all products and systems.
• In my first 18 months, I managed key accounts within my assigned territory, achieving a 20% increase in sales volume despite ongoing product shortages and quality issues. I effectively addressed client concerns and maintained high satisfaction levels while navigating these challenges.
• Starting in February 2022, I took over a new territory that became available due to a colleague’s resignation. Within six months, I increased the sales volume by 50%.

• Analyzed sales and marketing data for improved strategies.
• Cultivated and maintained strategic alliances with key partners and vendors.
• Managed sales promotions and marketing strategies on major social media sites.
• Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.
• Helped sales and marketing team members continuously improve product knowledge, skill set and career-building potential by motivating strong revenue numbers and continued promotional success.

Duties:
● Market segmentation analysis
● Developed Business plan and Cash Flow projection
● Product - service costing and sales forecasting
● Created Marketing strategy and promotional material.
● Develop company policies, procedure product training and sales support materials.
● Created sales commission incentive and set sales KPI targets.
● Coordinated and delivered fully functional CRM system Blind Matrix
● Outsourced and coordinated HR Manager and Digital Marketing Agency
● Maintaining excellent relationships with clients and suppliers.
● Hired and trained 10+ employees on new products, customer service, and consultative selling techniques.
● Managed a sales team and all aspects of the business
● Undertaking staff performance reviews.
● Responsible for achieving all performance related targets

Selected Achievements:

● Sales team Appointment to closed deal ACD KPI 32%

● Delivered Average Cost per lead below $65

● Generated sales volume from $0 to $89 per week in less than 3 months

• Met with customers to give sales presentations, negotiate contracts and promote services.
• Exceeded targets by building, directing and motivating high-performing sales team.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

Duties:

● Managing over 120 accounts state vide.

● Seek new leads - new business development

Selected Achievements:

● In my period with JPMD managed to increase territory sales by 22%

● Managed to increase accounts portfolio by 10% in 90 days.

● Introduced new visual territory account management coverage using Google maps.

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
• Developed and delivered engaging sales presentations to convey product benefits.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.

Selected Achievements:

Appointment conversion rate KPI 48%

• Capitalized on social media platforms to increase market awareness and recruit sales agents.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Optimized team hiring, training and performance.
• Input income and expense details into database to track business finances and address variances.
• Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
• Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
• Created and monitored promotional approaches to increase sales and profit levels.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Learned and remained updated on statutory requirements and regulations.
• Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
• Devised processes to boost long-term business success and increase profit levels.
• Provided outstanding coaching to employees to boost productivity.
• Built and deployed operational procedures, training programs and administrative systems to handle needs.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Used print strategies such as newspaper ads, business catalogues and marketing brochures to bring in and capture new customer business.

Key Activities:

• Built from zero up and maintained profitable, small business for 9 years
• ·Create and implement business plans
• Responsible for all aspects of marketing/communication - newspaper, signage, referrals, etc.
• ·Purchased products wholesale market
• ·Merchandising / Product Presentation
• ·Lead and motivated store team to increase sales and ensure efficiency
• ·Managed store's stock levels – Made key decisions about stock levels and stock control.

Selected Initiatives:

· Played a key role in advertising sessions - Organized trade-shows, special events, exhibitions and displays.

· Promoted the company locally by communicating with email marketing, social media, Google Search AdWords and Networking.

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Other Functions:

· Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.

· Dealt with employment issues such as interviewing/hiring potential employees, conducting appraisals and performance reviews

· Responding to customer comments and complaints.

· Maintained awareness of market trends in the retail industry.

· Recognized forthcoming customer initiatives and kept up with local competitors. Manage all store operational issues, including store housekeeping, store administrative duties, physical inventories, price changes

· Ensure all orders are properly documented and released for pick-up

· Manage store revenue, including cash handling and execute and monitor loss prevention

Selected Achievements:

· Establish well respected brand and market presence.

· Maintained and managed Profitable business for 9 years

• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Key Activities:

· Implemented efficient business practices

· Developed and implemented marketing campaigns and tracked performance metrics.

· Addressed customer service issues and ensured high standards

· Word-of-Mouth Marketing - networking

· Customer Relations & Service

· Lead Generation - database telemarketing

· In-house Sales Presentations

· Scheduling delivery & pickups

· Business Administration / Payroll / Accounts

Selected Achievements:

· Establish brand market presence in the new territory

· Profitable business