Gordana Jamal
Holroyd,NSW
Summary
Compassionate Senior Support Worker known for high productivity and efficient task completion. Skilled in behavior management, therapeutic communication, and crisis intervention to ensure optimal support for clients. Excel in empathy, active listening, and problem-solving to foster positive outcomes.
Overview
28
28
years of professional experience
Work History
Senior Support Worker
Dignity Organization
South West Sydney, NSW
12.2024 - Current
- Identified potential risks associated with providing care services for vulnerable adults and implemented strategies to minimise these risks.
- Maintained accurate records of all interactions with clients, ensuring compliance with relevant legislation and policies.
- Managed the maintenance of seven properties, providing consistent and reliable care.
- Managed the intake process and coordinated referrals for new guests.
- Monitored guest progress by engaging in daily contact and maintaining accurate records.
- Assessed and addressed obstacles preventing guests from securing and maintaining a tenancy.
- Managed the procurement of food, meals, and sanitary supplies for each property, ensuring guests had necessary provisions during their stay.
- Ensured all properties met rigorous cleanliness standards.
- Managed the acquisition of essential assets for multiple properties, maintaining operational efficiency.
- Implemented WHS standards to maintain safety compliance across all properties.
- Monitored and enforced adherence to privacy and confidentiality standards among staff across multiple locations.
- Provided accurate and relevant information to guests based on their individual circumstances.
- Assessed situations to determine staff safety.
- Guided guests through the completion of required paperwork.
- Supported guests in obtaining necessary items via external services once a property was secured.
- Organized and supported staff to enhance productivity within limited time frames.
- Coordinated with emergency services to ensure swift and effective response during critical situations.
- Monitored electronic information feeds to stay updated on guest changes during shifts.
- Maintained accurate and detailed records, including AIH reports, visitor logs, and noted concerns.
Director
Victory Charities
Al Khoebe, Tripoli
05.2016 - 03.2022
- Ensured compliance with all relevant regulations, policies and procedures.
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Monitored progress by establishing plans, budgets and measuring results.
- Led successful fundraising initiatives to support and enhance program development.
- Liaised with local government agencies to guarantee efficient execution of programs.
Administrative Assistant
Janawi Family Centre
Wiley Park, NSW
04.1997 - 05.1998
- Handled confidential documents in an organized fashion according to established protocol.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Performed daily administrative tasks to ensure smooth office operations.
Education
Certificate LV Community Services - Family And Community Services
Granville Tafe
Granville, NSW10-2023
Bachelor of Science -
University of New South Wales
Sydney, NSW10-1990
High School Diploma -
Merici College
Canberra, ACT11-1987
Skills
- Needs assessment
- Support plan development
Languages
English
Professional
Croatian
Professional
Arabic
Professional
Timeline
Senior Support Worker
Dignity Organization
12.2024 - Current
Director
Victory Charities
05.2016 - 03.2022
Administrative Assistant
Janawi Family Centre
04.1997 - 05.1998
Certificate LV Community Services - Family And Community Services
Granville Tafe
Bachelor of Science -
University of New South Wales
High School Diploma -
Merici College
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