GORDANA MAUGERI

Dedicated and driven professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I have extensive experience delivering customer service, managing projects and budget control across the automotive, aviation, retail, insurance and construction industries. I am passionate about building relationships with customers and stakeholders striving always to provide effective solutions and improving efficiencies in generally fast paced environments. I am looking for an opportunity to grow and bring energy to every project I take on. Versatile with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.

Scheduling System

Creating and implementing a scheduling system improved efficiency by 56%, allowing for more repairs to be completed, contributing to higher cash flow, recruitment of additional 2 employee and a apprentice.

Process Improvement

Rapid response rates increase 40%

Johns Lyng Group Pty Ltd

Improvements

Recommended to business processes

Alcoa Rolled Products increased productivity by 50%

Relationship development

Rolls Royce - won a key client account

We completed a sample job which led to repeat business. Meeting deadlines and creating business partnerships.

Concreted 3 year contract worth $20 million p.a for Goodrich Control Systems Services

• First Aid Certificate, 2015, Training Course Professionals, Lidcombe
• Colour & Design (Interior & Exterior Design), 2008, International School of Colour & Design, North Sydney
• Project Management Best Practices, 2002, Australian College of Project Management, Sydney
• Occupational Health and Safety, 2001, WorkCover NSW, Sydney
• Certificate of Effective Customer Service, 1999, Australian Institute of Managers, Sydney

• Gallagher Bassett, Claims Assessor HBCF, 01/2022, current, Sydney
• EML, Case Manager, 10/2021, 12/2021, Sydney
• Johns Lyng Group Pty Ltd, Case Manager, 01/2021, 10/2021, Wetherill Park
• Johns Lyng Group Pty Ltd, Contracts Administrator, 07/2018, 12/2020, Wetherill Park
• Johns Lyng Group Pty Ltd, Customer Service (Part Time), 02/2016, 06/2018, Wetherill Park
• Career Break - Family
• Total Mechanical, Office Manager (Part Time), 07/2013, 12/2015, Wetherill Park
• Alpha & Omega, Office Manager (Part Time), 11/2009, 10/2011, Wetherill Park
• Career Break - Family
• Alcoa Rolled Products Australia, HR & Productivity Analyst, 02/2006, 10/2006, Yennora
• Career Break - Family
• Goodrich Control Systems Services, Project Coordinator, 08/2003, 07/2005, Zetland
• Qantas Defence Services & Pacific Turbine, Customer Engineer, 05/1999, 08/2003, Milperra
• Imatech International, Sales Engineer, 02/1998, 04/1999, Castle Hill

Love building rooms from a blank canvas, wanting to develop rooms that help people have a space to escape to without needing to leave their home. My next area of design and styling will be the outside - landscaping which involves learning about plants.

I have always fantasied about traveling the world and meeting people and learning how they entertain at home.

I have been lucky to have travelled all over Europe and the UK. Next on the list is Scandinavia.