Gordana DJERDJ
PAKENHAM,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Receptionist
Sunrise2Sunrise Community Services
06.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Team Leader/Area Manager
PETRA HAIR CARE
01.2000 - 01.2018
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviours and standards.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Education
Diploma in Hair & Beauty -
MELBOURNE COLLEGE OF HAIR & BEAUTY, Melbourne Campus
Certificate in Hospitality -
NORTH MELBOURNE INSTITUTE OF TAFE, North Melbourne Campus
01.1997
Year 10 -
OAKLEIGH HIGH SCHOOL
01.1985
Skills
- Scheduling
- Meeting Preparation
- Customer and Client Relations
- Organization Skills
- Telephone Skills
- Verbal and Written Communication
- Office Administration
- Greeting and Seating Clients
- Time Management
- Professionalism
- Active Listening
- Interpersonal Skills
hobbies and interests
- Cooking & Baking
- Walking the Dog
- Listening to Music
- Gardening
- Socialising
- Shopping
References
References available upon request.
Timeline
Receptionist
Sunrise2Sunrise Community Services
06.2022 - Current
Team Leader/Area Manager
PETRA HAIR CARE
01.2000 - 01.2018
Diploma in Hair & Beauty -
MELBOURNE COLLEGE OF HAIR & BEAUTY, Melbourne Campus
Certificate in Hospitality -
NORTH MELBOURNE INSTITUTE OF TAFE, North Melbourne Campus
Year 10 -
OAKLEIGH HIGH SCHOOL
Similar Profiles
STEPHANNIE MASABA MALUBISTEPHANNIE MASABA MALUBI
Disability Support Worker at Sunrise2Sunrise Community CareDisability Support Worker at Sunrise2Sunrise Community Care
FAROUK LILAFAROUK LILA
Support Worker at Sunrise2Sunrise DisabilitySupport Worker at Sunrise2Sunrise Disability
Sherleen KageniSherleen Kageni
Senior Disability Support Worker at Sunrise2SunriseSenior Disability Support Worker at Sunrise2Sunrise