Gordon Liew
Singapore
Summary
IT Operations Engineer with hands-on experience in IT Operations, Cloud, and DevOps practices. Bachelor’s degree in Information Technology majoring in Computer Networks and Security, and professional certification in AWS Cloud Computing. Passionate about automating processes for better workflows.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Operations Engineer (Full-Time)
FDM Group
03.2025 - 08.2025
- Completed a 3-month intensive training program covering Agile Project Management, IT Service Management (ITSM), Linux, Python, Networking, and Cloud Computing
- Served as a key IT Ops team member contributing to the SRE aspect of a Fraud Detection Pipeline for banking clients, utilizing Splunk and Docker; led a technical demo for upper management
- Designed and implemented an automated website deployment system using Terraform, Ansible, Jenkins, and Git to provision and manage AWS infrastructure, enabling end-to-end CI/CD pipeline automation for web server setup and deployment
- Developed a full-stack “Skills Match” web application using the MEAN stack, integrated Firebase Authentication for secure user access, and collaborated via GitHub in a cross-functional Agile team; led the final system demo to stakeholders
Customer Service Host (Part-Time)
Christian Dior
12.2023 - 02.2024
- Served as the first point of contact for customers at a high-end retail store
- Enhanced security by screening customers within a high-traffic retail environment
- Resolved customer enquiries and complaints, contributed to elevated customer satisfaction
- Maintained in-store order and provided support services, assisted with customer retention and sales
Education
Bachelor of Information Technology - Computer Networks And Security
Monash University
Melbourne, VIC11-2024
Skills
- Cloud Platforms (AWS)
- Cybersecurity
- Databases (SQL, MongoDB)
- DevOps (Terraform, Ansible, Jenkins)
- IT Networks
- IT Service Management
- Linux
- Scripting & Automation (Bash, Python)
Certification
- AWS Certified Cloud Practitioner, AWS - 2025-2028
Languages
English
Chinese (Mandarin)
Japanese
Interests
Stocks Trading, Gym
Timeline
IT Operations Engineer (Full-Time)
FDM Group
03.2025 - 08.2025
Customer Service Host (Part-Time)
Christian Dior
12.2023 - 02.2024
Bachelor of Information Technology - Computer Networks And Security
Monash University