Summary
Overview
Work History
Skills
Work Availability
Interests
Work Preference
Accomplishments
Quote
Timeline
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Gordon McCalman

Ripley,QLD

Summary

I am a well organized leader with a proven track record at Te Ara Pae Trust which consisted in emotional trauma . I managed fostered behavior improvements, achieving significant client goals and trust .work referal from Corrections , Family Harm Police & courts . I excelled in creating positiveness at Green And White Ribbon Cafe that was then able to give back to the community . Gordies Bins Ltd was a community business designed around helping community and employing those of difficult times and giving them job skills and as a Manager also demonstrating exceptional organizational skills and positive reinforcement techniques. I am a motivated business professional bringing over 29 years of entrepreneurial experience. I am also well-versed in training, educating, motivating, and supporting staff members. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Most of my career in sales , customer service and helping / supporting those with difficult needs .

Overview

29
29
years of professional experience

Work History

Sales and Marketing Consultant

Waste Management NZ
Wellington New Zealand, NZ
09.2016 - 09.2024
  • Costumer relationship
  • Increased branding through point of sale and software development
  • Increased sales revenue by developing and implementing targeted marketing campaigns.
  • maintain market share and growth .

Mentor, Mental Health

Te Ara Pae Trust
Hawera, Taranaki , New Zealnd
07.2022 - 06.2024
  • A O D Support
  • Mental Trauma
  • Family Violence
  • Guided clients in overcoming challenges by sharing personal experiences and offering practical advice.
  • Anger Management / changing mens behavior .
  • managing grief
  • Facilitating group classes
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills,
  • Earning trust .
  • Increased self-sufficiency among clients by teaching essential life skills such as budgeting, meal planning, and time management.
  • Facilitated group sessions for clients focusing on skill-building, coping strategies, and socialization.

Cafe Owner

Green And White Ribbon Cafe
11.2017 - 06.2021
  • Managed day-to-day business operations.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Small Business Owner

Gordies Bins Ltd
08.1995 - 08.2016
  • Servicing waste industry .
  • Private / commercial
  • Sales / Marketing
  • Health and safety
  • Employees rosters or shifts,
  • Employees well being and families .
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Achieved consistent growth with careful planning and execution of business development initiatives.

Shop Assistant/Manager of BWS

Woolworths Qld , BWS
08.2014 - 03.2016
  • worked both shop and drive throughs
  • Opening / closing
  • relief store manager
  • store thief
  • improving customer awareness of liquor laws .
  • Greeted customers entering store and offered assistance with requirements.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.

Skills

  • Role Modeling
  • Mental Trauma
  • Behavioral Change
  • Emotional Support
  • Face & body Reading
  • Customer Service
  • Entrepreneurial personality
  • Attention to Detail
  • Management
  • Sales & Marketing
  • Budgeting
  • Decision-Making
  • Facilitate Group

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Cooking , motor bike rides , rugby league , walking

Work Preference

Work Type

Full TimePart Time

Location Preference

On-Site

Important To Me

Work-life balance

Accomplishments

  • 8
  • Supervised team of up to 15 staff members.

Quote

When we full is knowing how to get back up .

Timeline

Mentor, Mental Health

Te Ara Pae Trust
07.2022 - 06.2024

Cafe Owner

Green And White Ribbon Cafe
11.2017 - 06.2021

Sales and Marketing Consultant

Waste Management NZ
09.2016 - 09.2024

Shop Assistant/Manager of BWS

Woolworths Qld , BWS
08.2014 - 03.2016

Small Business Owner

Gordies Bins Ltd
08.1995 - 08.2016
Gordon McCalman