Gordon Mills
Griffin,Qld
Summary
Result driven Leader focusing on exceeding company sales goals through planning and execution, increase profit, stock loss reduction and inventory management.
Being a leader in safety across all areas of the Business.
More than 20 years in Retail management environment. Able to roster and lead large groups. Forecasting and budget planning. Stock take planning.
Team members appraisals and yearly reviews.
Overview
11
11
years of professional experience
Work History
Bakery Manager
Coles Supermarket
09.2023 - Current
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays and off locations to deliver business expectations and best customer experience.
- Building a strong team, clear direction and communication.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and efficiently, Bakery NPS score average around 70%.
- Delivering double digit growth on LY and above store growth.
- Good control of production processes and rostering to deliver business requirements.
Lifestyles Co-ordinator
Bunnings
02.2021 - Current
- Leading teams in a fast pace multi million dollar retail warehouse.
- Delivering the best customer experience through best in stock position by understanding business processes and supporting the team by giving them the tools and skills to deliver the expertise to service the customer.
- Driving a strong safety culture through daily, weekly and monthly conversation as per business standards and getting team members involvement in best practice.
- Understanding, planning and executing seasonal changes with merchandise team.
- Carried out day-day-day duties accurately and efficiently.
- Planning and delivering business project role out and refurbishments on time.
- Team development, training and promote growth in the business through daily, monthly and yearly feedback.
- Understanding of processes around cost, stock loss, wages to help deliver business IPR's.
- Rostering to business needs and expectations.
Inhome Co-ordinator
Bunnings
03.2022 - 05.2022
- Was an 8 week relief to support the store.
- Build relations with team and suppliers.
- Support and develop skills of team members to understand their roles to deliver best experience.
- Support new leaders and share knowledge to deliver best outcomes.
- Help with stock flow management around best practice.
Inhome Co-Ordinator
Bunnings
03.2020 - 02.2021
- Delivering excellent customer service with the ability of dealing with customer feedback and executing appropriate solutions to meet requirements.
- Strong focus on advancing sales in the Kitchen and Bathroom design and installation Producing over a million dollars in sales within the financial year.
- Ability to lead large team.
- Consistent discussion to merchandise updated appliances, displays and implementing new standards to increase sales amongst an extensive floorplan.
- Drove operational improvements in Electrical department (bay layouts, communication with suppliers, stock integrity) which resulted in record-breaking sales.
- Understanding and implementation of Bunnings leadership model strategically and culturally.
- Assist in set up in stores with merchandising, store layouts, update current bay layouts to most recent BLG.
- Self-motivated, empowered and effectively leads the team to meet expectations, goals and sales requirements.
- Perform well under pressure to meet daily, weekly and monthly IPR targets.
- Consistently product planning forward to achieve best sales results per seasonal quarters.
- Responsible for consistent Full, Clean and Tidy departments - as per merchandising standards.
- Cultural alignment with business expectations and strong adaptation to introduced processes.
- Ability to maintain strong relationships with suppliers and store support personale.
- Ensure team appraisals are completed every financial year.
- Strong networking skills.
Builders Co-Ordinator
Bunnings
02.2018 - 03.2020
- Coaching and developing of new and current team members by mentoring additional skills such as: safety practices amongst the Timber Yard, Forklift operations and advancing sales with Powerpass customers.
- Coaching and developing Grade 4 and Future Leader team members and assisting as a Mentor.
- Focus on expanding range in Timber Yard by showcasing products effectively.
- Improving range and product integrity within Hire Shop equipment and services.
- Delivering and executing excellent customer service in focus of Bunnings Trade and building materials.
- Drove the annual Stocktake operation and implemented improvements which resulted in savings and improved stock loss margins.
- Understanding and implementation of Bunnings leadership model strategically and culturally.
- Strong social connections with Department team members, leading team meetings and team building exercises.
- Operational Leadership role relief when required.
Builders Co-Ordinator
Bunnings
05.2017 - 02.2018
- Working with Trade Specialist, making sure that we had the right team to build relations with the trade people to help grow the sales through the commercial side of the business.
- Understanding and the implementation of the Bunnings Leadership model strategically and culturally. Putting processes in place to grow the Vision and Values in the store.
- Coaching and developing of new and current members through daily, weekly monthly reviews and yearly appraisals.
- Help with the development of leaders through G4's, Future Leaders and mentoring of co-ordinators.
- Training and overseeing of health and safety standards with daily and weekly team meeting.
- Managing, understanding and deliverying financial business requiements. (IPR"s)
- Delivering and executing an excellent customer service with the ability of dealing with positive and negative feedback by providing a tailored solution to meet their requirements.
- Building strong relations with suppliers, buyers and merchandisers.
- Delivery FCT standards and planning of seasoning stock execution.
Inhome/ Builders Co-ordinator
Bunnings
04.2014 - 06.2017
- Understanding and implementation of Bunnings leadership model strategically and culturally.
- Delivering excellent customer service with the ability of dealing with customer feedback and executing appropriate solutions to meet requirements.
- Operational Leadership role relief when required.
- Assist in set up in new stores with merchandising, store layouts and team leadership.
- Self-motivated, empowered and effectively leads the team to meet expectations, goals and sales requirements.
- Perform well under pressure to meet daily, weekly and monthly IPR targets.
- Responsible for consistent Full, Clean and Tidy departments - as per merchandising standards.
- Ability to maintain strong relationships with suppliers and store support personale.
- Strong networking skills.
- Flexible with work locations, and travelling to other stores to assist store leadership teams and adapting to different working environments.
Store Manager
Bunnings
08.2013 - 04.2014
- Building strong working relationships with the local community.
- Delivering business financial expectations by planning and executing throughout the financial year.
- Building a strong safety culture with consistent communication and living the values of the business.
- Team member development of skills and procedures
Education
Trade - Butchery
Muirfield High School
Skills
- Coles Supermarkets: Store Manager, Grocery manager, Fresh Food Manager and Meat Manager (1994-2009)
- Operational improvement
- Team management
- MS Office
- Business operations
- Project organization
- Relationship development
Additional Information
Referees
Robert Bartolo (Bunnings) Ph- 0413-849-954
Michael Greentree (personal) Ph-0410-515-309
Jason Smith (Coles) Ph-0401-626-134
Timeline
Bakery Manager
Coles Supermarket
09.2023 - Current
Inhome Co-ordinator
Bunnings
03.2022 - 05.2022
Lifestyles Co-ordinator
Bunnings
02.2021 - Current
Inhome Co-Ordinator
Bunnings
03.2020 - 02.2021
Builders Co-Ordinator
Bunnings
02.2018 - 03.2020
Builders Co-Ordinator
Bunnings
05.2017 - 02.2018
Inhome/ Builders Co-ordinator
Bunnings
04.2014 - 06.2017
Store Manager
Bunnings
08.2013 - 04.2014
Trade - Butchery
Muirfield High School
Similar Profiles
Callum BegbieCallum Begbie
Service Supervisor at Coles SupermarketService Supervisor at Coles Supermarket
Eric LayEric Lay
Senior Retail Assistant at Coles SupermarketSenior Retail Assistant at Coles Supermarket
Summer HamiltonSummer Hamilton
Customer Service Cashier at Coles SupermarketCustomer Service Cashier at Coles Supermarket
Will TurnerWill Turner
Night Stocker at Coles SupermarketNight Stocker at Coles Supermarket
Markus SvenssonMarkus Svensson
Customer Service Team Leader at IKEA North LakesCustomer Service Team Leader at IKEA North Lakes