Sunaina Kumar

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Recorded account information to open new customer accounts.
• Responded to customer requests for products, services and company information.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Supported office manager with proactive correspondence management, document coordination and customer relations.
• Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
• Edited documents to improve accuracy of language, flow and readability.
• Maintained open communication with customers to foster positive relations and provide updates on issues.
• Interacted with customers by phone, email or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
• Delivered clerical support by handling range of routine and special requirements.

Work Reference:

Vivian Uadiale (Neu Care Director)

Vuadiale@neucare.com.au

0470265575

• Planned and promoted career planning presentations, work experience programs and career workshops.
• Empowered students through counseling and skill-building exercises.
• Counseled students regarding course and program selection, class scheduling and registration and career planning.
• Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
• Prepared students for later educational experiences by encouraging exploration of learning opportunities and perseverance through challenging tasks.
• Oversaw career and job fairs to connect students with area schools and employers.

Work Reference:

Akash Tolani (Student Counsellor)

tolaniakash222@gmail.com

+92 308 3848569