Gorika Mahajan
Modbury,SA
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. I am a reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
Work History
Assistant Manager
BP CONNECT, ARTARMON
SYDNEY, NSW
03.2022 - 06.2024
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed business performance data and forecasted business results for upper management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Implemented a streamlined rostering process, reducing scheduling conflicts and improving staff satisfaction.
Customer Service Representative
IGA, MOSMAN
SYDNEY, NSW
05.2021 - 02.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
Call Center Representative
Nielson, Macquarie park
SYDNEY, NSW
06.2020 - 05.2021
- Maintained detailed records of customer interactions and transactions for future reference.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
Master's of Information Technology - Business Analytics
Macquarie University
Sydney, NSW06-2024
Skills
- Employee Scheduling
- Cost Reduction
- Sales monitoring
- Operations Management
- Task Delegation
- Product and service knowledge
- Staff Management
- Recruitment and hiring
- Business Administration
References
References available upon request.
Timeline
Assistant Manager
BP CONNECT, ARTARMON
03.2022 - 06.2024
Customer Service Representative
IGA, MOSMAN
05.2021 - 02.2022
Call Center Representative
Nielson, Macquarie park
06.2020 - 05.2021
Master's of Information Technology - Business Analytics
Macquarie University
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