Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gosia Benedetti

North Lakes,QLD

Summary

A dynamic and results-driven leader with extensive expertise in builder coordination, national business restructuring, and process improvements, complemented by a strong background in sales, customer service, and team development. Skilled in managing intricate builder operations, fostering collaboration between suppliers, builders, and stakeholders, and driving seamless execution of projects in fast-paced environments. Renowned for delivering exceptional service and implementing builder-specific process enhancements to optimize efficiency and outcomes.

Demonstrated success in leading national business restructures, streamlining operations, and centralizing processes to elevate performance and reduce inefficiencies. Expertise includes leveraging offshore data entry resourcing to enhance business operations, improve accuracy, and optimize costs. Adept at identifying opportunities for innovation, implementing transformative strategies, and driving organizational growth across builder-focused initiatives.

An accomplished leader recognized for coaching diverse teams, surpassing performance targets, and maintaining sharp focus on budgets and deadlines. Passionate about cultivating collaboration, mentorship, and a culture of continuous improvement, achieving operational excellence and profitability in builder coordination and national business environments.

With a humour sharper than a tack, positivity that could power a small city, and a friendliness rivalling that of golden retriever, I’m the kind of team member who brings not just results, but also the laughs and good vibes every workplace needs.

Overview

27
27
years of professional experience

Work History

National Sales Support Manager

Tradelink
07.2022 - Current
  • Leads, develops, and coaches a nationally based support team along with offshore resources, transforming them into a proactive and value-adding support function
  • Drives a team of 13 members, including 4 offshore resources
  • Delivers a cohesive national team structure, underpinned by role clarity, clearly defined processes, and enhanced accountability
  • Negotiate contracts to secure the best value and terms for the company, while mitigating risk
  • Developed & Implemented new systems/technology that improved processing speed and reduced headcount
  • Conduct regular supplier meetings to review performance metrics, address challenges, and align on expectations
  • Collaborate with suppliers to improve the supply chain and ensure demand is met efficiently
  • Identify and resolve bottlenecks or potential disruptions in the supply chain through proactive communication
  • Develop strong relationships with key suppliers, fostering open dialogue and collaborative problem-solving
  • Managed relationships with 75 volume builders nationwide, ensuring smooth communication and collaboration between procurement managers, estimating managers, and suppliers
  • Fostered strong partnerships with internal teams, including 80 independent branches, category and inventory management, to streamline supply chain processes
  • Coordinated with suppliers to ensure timely delivery of materials, minimizing disruptions and maintaining project timelines
  • Monitored supply chain performance, ensuring alignment with procurement strategies and volume builder needs

State Sales Support Manager Vic/Tas

Tradelink
07.2020 - 06.2022
  • Lead develop and coach state-based support resources to be a proactive and value adding support function
  • Drive a team of 6 local & 6 offshore
  • Deliver cohesive state team structure, underpinned by role clarity, clearly defined processes, and enhanced accountability for such
  • Deliver best practice interface between sales, customer, and branch network
  • Maximize sales conversation opportunities, working cohesively with State Sales Manager, sales team, and branch network

Account Development Manager Vic/Tas

CASF Australia
04.2019 - 06.2020
  • Achieve growth by offering our products/services to new and existing customers
  • Develop strong and mutually beneficial relationships with key staff in each account
  • Maintain the currency of samples and merchandise within each account
  • Train and develop customer accounts so they feel comfortable selling and recommending our products
  • Seek opportunities for organic growth by cross selling other products sold by the company

Assistant Store Manager Large Store

Woolworths Chirnside Park
05.2018 - 04.2019
  • Complete responsibility of day to day operations of a Large Woolworths Supermarkets
  • Lead, develop and coach a team of 220 and mentor to the next business level
  • This included 7 salaried managers
  • Responsible for setting and achieving sales and wage targets
  • Responsible for overseeing rosters to meet customer best experience
  • Coach and develop team members, including setting weekly targets and week one on ones
  • Communicate/advise buyers and senior leadership team on strategies and upcoming to increase customer experience
  • RTW coordinator, responsible for supporting team in the return to work process, including preparation of return to work plans
  • Safety Officer
  • Responsible for all HS&O and food safety compliance
  • Responsible for doing short Store Manager reliefs

Assistant Store Manager Medium Store

Woolworths Eastland
12.2017 - 05.2018
  • Complete responsibility of day to day operations of a Medium Woolworths Supermarket
  • Lead, develop and coach a team of 140 and mentor to the next business level
  • This included 5 salaried managers
  • Responsible for setting and achieving sales and wage targets
  • Responsible for overseeing rosters to meet customer best experience
  • Coach and develop team members, including setting weekly targets and weekly one on ones
  • RTW coordinator, responsible for supporting team in the return to work process, including preparation of return to work plans
  • Safety Officer
  • Responsible for all HS&O and food safety compliance

Assistant Store Manager Small Store

Woolworths Bayswater
01.2017 - 12.2017
  • Complete responsibility of day to day operations of a Small Woolworths Supermarkets
  • Lead, develop and coach a team of 90 and mentor to the next business level
  • This included 5 salaried managers
  • Responsible for setting and achieving sales and wage targets
  • Responsible for overseeing rosters to meet customer best experience
  • Coach and develop team members, including setting weekly targets and weekly one on ones
  • RTW coordinator, responsible for supporting team in the return to work process, including preparation of return to work plans
  • Safety Officer
  • Responsible for all HS&O and food safety compliance

I Hub Project Manager

Masters Home Improvement Knoxfield/Hawthorne
06.2016 - 12.2016
  • Manage stores sales and teams, in special orders and installation flooring, kitchen and bathroom projects in the top 2 stores in Victoria
  • Oversee the 'I hub' implementation
  • ( Manage all project management out of one store for south-east Victoria)
  • Lead, develop and coach a team of 30 and mentor to the next level ii business structure
  • Monitor KPI / sales v budget and implement strategies for an increase
  • Coach and develop staff members including setting weekly targets and weekly one on ones
  • Communicate/advise buyers and senior leadership team on strategies and upcoming sales to increase customer experience
  • Verify that merchandising standards are maintained on a daily basis
  • Organise VIP nights for exclusive customers

Sales Manager

Masters Home Improvement Knoxfield
01.2015 - 12.2016
  • Manage stores sales and teams, in special orders and installation flooring, kitchen and bathroom projects in the top 2 stores in Victoria
  • Oversee the 'I hub' implementation
  • ( Manage all project management out of one store for south-east Victoria)
  • Lead, develop and coach a team of 30 and mentor to the next level ii business structure
  • Monitor KPI / sales v budget and implement strategies for an increase
  • Coach and develop staff members including setting weekly targets and weekly one on ones
  • Communicate/advise buyers and senior leadership team on strategies and upcoming sales to increase customer experience
  • Verify that merchandising standards are maintained on a daily basis
  • Organise VIP nights for exclusive customers

Flooring / Kitchen Specialist

Masters Home Improvement Oakleigh
01.2012 - 12.2013
  • Perfected the use of Flooring wizard and 20/20 kitchen design programs
  • Contributed to being number one store in Victoria for flooring installation in 2013
  • Truck record of 92% for flooring quotation conversion
  • Special order sales

Assistant Manager

Torino Motors Clayton
01.1999 - 12.2010
  • Introduced and implementing the use of AutoCare computer system to increase efficiency and accurately account for stock management
  • Assisted in acquiring 4 major clients with a fleet of over 60 vehicles in total
  • Introduced the implementation of OHS acts, regulations and codes of conduct
  • Determined and negotiated price schedule and discount rates for our fleet customers
  • Negotiated pricing and discounts with our suppliers
  • Offered direction and gave constructive feedback to motivate the team members
  • Coached and set goals for team members
  • Held each team member accountable for achieving performance goals
  • Excelled in customer service
  • Accounts payable, receivable and payroll

Personal Assistant

Z Shop Glen Iris
01.1998 - 12.1999
  • Administration support to the business which included: payable/receivable, debt collection, banking, purchasing, ordering and payroll
  • Manage customer concerns with urgency to achieve positive outcomes
  • Balanced the needs of multiple customers simultaneously in a fast paced retail environment

Education

Diploma - Marketing

Barton Tafe
Moorabbin, VIC
01.1998

VCE -

South Oakleigh Secondary College
Oakleigh South Vic
01.1995

Skills

  • Sales process optimization
  • Supplier engagement strategies
  • Cross-functional team collaboration
  • Retention strategy development
  • Collaborative team leadership
  • Sales development training
  • Adaptability in dynamic environments
  • Sales leadership
  • Strategic decision-making
  • Proficient in data analytics
  • Resource management proficiency
  • Strategic business connections
  • Account relationship development
  • Operational streamlining

Languages

Polish
Professional Working

Timeline

National Sales Support Manager

Tradelink
07.2022 - Current

State Sales Support Manager Vic/Tas

Tradelink
07.2020 - 06.2022

Account Development Manager Vic/Tas

CASF Australia
04.2019 - 06.2020

Assistant Store Manager Large Store

Woolworths Chirnside Park
05.2018 - 04.2019

Assistant Store Manager Medium Store

Woolworths Eastland
12.2017 - 05.2018

Assistant Store Manager Small Store

Woolworths Bayswater
01.2017 - 12.2017

I Hub Project Manager

Masters Home Improvement Knoxfield/Hawthorne
06.2016 - 12.2016

Sales Manager

Masters Home Improvement Knoxfield
01.2015 - 12.2016

Flooring / Kitchen Specialist

Masters Home Improvement Oakleigh
01.2012 - 12.2013

Assistant Manager

Torino Motors Clayton
01.1999 - 12.2010

Personal Assistant

Z Shop Glen Iris
01.1998 - 12.1999

Diploma - Marketing

Barton Tafe

VCE -

South Oakleigh Secondary College
Gosia Benedetti