Gourav Kumar

Sydney,NSW

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Work History

Assistant Manager

Info Touch Computer Education

Improved customer satisfaction by addressing and resolving complaints promptly.
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Maintained a clean, safe, and organized store environment to enhance the customer experience.

Education

Master In Management - Business Management

BPP UNIVERSITY

London

10.2023

Skills

Customer relationship management (CRM)
Customer service

Problem-solving
Adaptability and flexibility

Languages

English

Full Professional

Timeline

Assistant Manager

Info Touch Computer Education

Master In Management - Business Management

BPP UNIVERSITY

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