Gourav Makkar
Melbourne,VIC
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
5
5
years of professional experience
Work History
Rideshare Driver
Uber
11.2022 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Wedding Planner
Channi Caterers
11.2020 - 11.2022
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
- Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget.
- Executed advertisements, promotions and branding campaigns to attract new clients.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
Door-to-Door Sales Representative
Red Energy
04.2019 - 03.2020
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Used scripts or persuasive sales techniques to convince clients in switching electricity plans.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Completed documentation smoothly to finalize sales.
Subcontracts Manager
Novus Corporation
08.2018 - 03.2019
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Master If Information Technology - Software Engineering
Federation University Australia
Berwick, VIC11.2023
Bachelor of Engineering - Computer Science And Programming
Punjab Technical University
Jalandhar06.2018
Skills
- Good Communication
- Risk Management
- Customer Satisfaction
- Problem Solving
- Resource Management and allocation
- Computer Skills - Microsoft suite
- Jira, Github
Ongoing IT Masters Project
Currently I am working on my Masters Project Virtual Collaboration Learning Platform in which I will learn how to follow Agile scrum Methodology to complete a project and apart from that I am scrum master for this project so i have to keep track of the work of every member of my group and manage scrum meetings.
Timeline
Rideshare Driver
Uber
11.2022 - Current
Wedding Planner
Channi Caterers
11.2020 - 11.2022
Door-to-Door Sales Representative
Red Energy
04.2019 - 03.2020
Subcontracts Manager
Novus Corporation
08.2018 - 03.2019
Master If Information Technology - Software Engineering
Federation University Australia
Bachelor of Engineering - Computer Science And Programming
Punjab Technical University
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