Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GOURAV PANCHAL

8b Meadow Grass Cct Leppington

Summary

Highly adaptable and motivated professional with diverse experience in customer service, team management, and operational efficiency. Proven ability to deliver quality results, maintain compliance, and foster positive workplace environments. Seeking to contribute to a dynamic organization where I can apply my skills and continue to grow.

Overview

6
6
years of professional experience

Work History

Assistant Cafe Manager

Leaf and Co.
01.2021 - Current
  • Lead daily operations, ensuring exceptional service and high customer satisfaction.
  • Recruit, train, and schedule staff to optimize performance and efficiency.
  • Oversee budgeting, cash flow management, and inventory control to support financial health.
  • Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
  • Develop and implement marketing initiatives to boost customer engagement and sales.
  • Assisted in the development of new menu items, resulting in higher sales and positive feedback from customers.
  • Ensure compliance with health and safety standards while promoting a collaborative work culture.

Fuel Station Attendant

Speedway Gas Station
12.2018 - 01.2023
  • Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
  • Provided outstanding customer service, addressing inquiries and offering product recommendations.
  • Managed stock inventory and conducted accurate bookkeeping of fuel and supplies.
  • Maintained a clean and organized work environment, ensuring equipment functionality and compliance.
  • Collaborated with team members to achieve operational goals and enhance customer experiences.
  • Executed point-of-sale transactions efficiently and accurately.
  • Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.

Team Member

Woolworths Supermarket
11.2019 - 10.2021
  • Delivered excellent customer service and handled cash transactions, ensuring accuracy in daily reports.
  • Participated in stock rotation and regular inventory checks to maintain accuracy.
  • Engaged in team meetings and occasionally led team initiatives to meet tight deadlines.
  • Provided feedback for operational improvements and communicated effectively with management.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

Master of Engineering - Environmental Engineering

Western Sydney University
Sydney
01-2021

Bachelor of Engineering - Chemical Engineering

Kurukshetra University
Kurukshetra, India
07-2018

Skills

  • Strong customer service orientation

  • Proficient in point-of-sale (POS) systems

  • Excellent communication and interpersonal skills

  • Leadership and team collaboration

  • Effective record keeping and inventory management

  • Problem-solving and decision-making under pressure

  • Scheduling and planning

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working

Timeline

Assistant Cafe Manager

Leaf and Co.
01.2021 - Current

Team Member

Woolworths Supermarket
11.2019 - 10.2021

Fuel Station Attendant

Speedway Gas Station
12.2018 - 01.2023

Master of Engineering - Environmental Engineering

Western Sydney University

Bachelor of Engineering - Chemical Engineering

Kurukshetra University

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GOURAV PANCHAL