Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Availability
Personal Information
Disclaimer
Certification
Timeline
Generic

Gourav Swami

Brisbane

Summary

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Help desk position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team member

Ampol foodary retail pvt ltd
07.2022 - 06.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Help Desk Assistant

Advance Telecom
02.2021 - 08.2021
  • Provided remote assistance to customers, guiding them through resolution steps over the phone or via email.
  • Collaborated with team members to solve complex problems and provide top-notch support services.
  • Assisted customers with software installation, ensuring proper setup and smooth operation.

Education

Masters of Information System - Information Technology

Central Queensland University
Brisbane, QLD
06.2024

Bachelor of Physics Honours - Engineering Physics

SKD University
Rajasthan India
05.2022

Skills

  • Problem-Solving Skills
  • Good at Public Relations
  • Attention to detail
  • Time management
  • Ability to work under pressure
  • Network Troubleshooting
  • Ticketing Systems
  • Technical Proficiency
  • Data Analysis Tools
  • Machine Learning
  • Customer Service
  • Positive Attitude
  • Problem-Solving
  • Teamwork and Collaboration

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of Three in the development of project Flight Fare Predictor.
  • Supervised team of four staff members.
  • Achieved 90% results through effectively helping with team members during Group presentation

Availability

Available for Monday Tuesday / Wednesday /Thursday Friday /Saturday/Sunday shifts in week

Personal Information

Date of Birth: 07/08/99

Disclaimer

I do hereby declare that the contents of my above Resume are correct to the best of my knowledge, and nothing has been concealed therein. (Gourav Swami)

Certification


  • Google Data Analytics Professional Certificate - 3 months

Timeline

Team member

Ampol foodary retail pvt ltd
07.2022 - 06.2023

Help Desk Assistant

Advance Telecom
02.2021 - 08.2021

Masters of Information System - Information Technology

Central Queensland University

Bachelor of Physics Honours - Engineering Physics

SKD University
Gourav Swami