Gowtham Kumar
92 Kalimna Drive,Baulkham Hills,Australia
Summary
Dynamic and results-driven marketing professional with a Master of Marketing degree and a solid foundation in consumer behavior, market research, and digital strategy. Skilled in developing and executing data-driven campaigns that drive brand awareness, customer engagement, and revenue growth. Adept at leveraging analytical insights to optimize marketing performance and enhance customer experiences. Seeking a marketing role to apply strong communication, creative problem-solving, and project management skills to contribute to impactful, goal-oriented marketing initiatives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
BP Retail
Sydney
11.2022 - Current
- Consistently exceeded sales targets, showcasing strong sales and upselling abilities
- Maintained a 95% customer satisfaction rate by delivering effective problem-solving and communication
- Recognized by management for commitment to excellence in customer interactions
Client Care Executive
Standard Chartered Bank
Chennai, India
09.2021 - 05.2022
- Specialized in credit card and personal loan sales, achieving over 50% growth
- Ranked top in regional sales for a quarter, demonstrating strong sales acumen and customer engagement skills
- Contributed to a positive customer experience, fostering loyalty and trust
Marketing and Operations Manager(own Business)
RK Naidu Mess
Tiruvallur, Tamil Nadu
01.2021 - 08.2023
- Oversaw daily operations and managed marketing efforts for the restaurant, ensuring continuity during the COVID-19 pandemic by implementing a delivery service to enhance customer engagement and build trust. Revamped the menu to attract a wider audience, introducing items tailored to customer preferences. Successfully adapted business strategies to respond to changing market demands, focusing on customer experience and operational efficiency.
System Engineer Intern
Infosys Private Limited
Mysore, India
12.2019 - 03.2020
- Gained experience in system design, development, and troubleshooting, strengthening technical and analytical skills
Marketing Intern
ManyBusyHands
Tamworth, NSW
04.2024 - 08.2024
- Facilitated effective communication for goal alignment between teams.
- Coordinated the development timeline to support the efficient rollout of website updates.
- Contributed to the creation and management of marketing content on the website.
- Supported user engagement and retention through targeted content and strategic marketing efforts.
- Enhanced website functionality to improve user experience for job seekers and agricultural employers.
Education
Master of Marketing -
Western Sydney University
Parramatta09-2024
Bachelor of Information Technology -
Anna University
Tamil Nadu, India10.2020
Skills
- Digital Marketing Fundamentals
- Content Creation
- Data Analysis
- Market Research
- Communication
- Project Management
Certification
- Google Analytics
- Google Ads display
- Social Media Foundations
- Social Media Marketing for Small Business
- SEO foundations
- Data visualization(Storytelling)
Timeline
Marketing Intern
ManyBusyHands
04.2024 - 08.2024
Customer Service Representative
BP Retail
11.2022 - Current
Client Care Executive
Standard Chartered Bank
09.2021 - 05.2022
Marketing and Operations Manager(own Business)
RK Naidu Mess
01.2021 - 08.2023
System Engineer Intern
Infosys Private Limited
12.2019 - 03.2020
- Google Analytics
- Google Ads display
- Social Media Foundations
- Social Media Marketing for Small Business
- SEO foundations
- Data visualization(Storytelling)
Master of Marketing -
Western Sydney University
Bachelor of Information Technology -
Anna University
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