Gowtham Kumbha
Melbourne,Australia
Summary
Results-driven ICT Systems Engineer with 3+ years of experience in implementing, administering, and maintaining on-premise and cloud-based systems (SaaS & IaaS). Proven expertise in Microsoft 365, Azure, and AWS cloud platforms with strong skills in system administration, infrastructure monitoring, and end-user support. Adept at developing and maintaining Standard Operating Environments (SOEs), ensuring system compliance with security standards, and implementing new technologies to enhance business operations. Recognized for troubleshooting complex technical issues, optimizing system availability, and delivering exceptional customer service in defense and healthcare environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cloud Support Engineer
Sensys Gatso Group
Melbourne , VIC
10.2022 - Current
- Administered Microsoft 365 suite and Azure cloud services for 50+ clients, improving operational efficiency by 15% through automation and optimized service provisioning.
- Ensured 99.9% system availability for 200+ products by maintaining and troubleshooting network protocols (TCP/IP, DNS, DHCP) and cloud infrastructure.
- Developed and maintained comprehensive technical documentation (80+ guides), streamlining support processes and enhancing customer experience.
- Implemented security protocols including firewall rules and encryption, reducing security incidents by 25% through regular audits and access controls.
- Configured monitoring and alerting for Azure resources, reducing issue resolution time by 30% via proactive diagnostics.
- Configured load balancers and auto-scaling groups to ensure high availability and fault tolerance.
- Secured cloud applications and data using IAM policies and encryption methods.
- Conducted cloud assessments to identify opportunities for cost reduction and performance improvement.
- Selected appropriate AWS service based on compute, data or security requirements.
- Monitored cloud environments using tools like CloudWatch and Prometheus to ensure SLAs are met.
- Implemented and managed Kubernetes clusters for container orchestration, enhancing application scalability.
Information Technology Support Engineer
Calvary Health Care
Melbourne, Australia
06.2022 - 09.2022
- Designed and managed hybrid cloud infrastructure (AWS/Azure/VMware), improving system performance by 25% and reducing downtime by 30%.
- Led infrastructure upgrades using Ansible and Terraform, deploying servers, workstations, and network devices to boost performance by 20%.
- Supported cybersecurity initiatives including patch management and vulnerability assessments, decreasing security incidents by 40%.
- Configured and maintained network devices, including routers, switches, and firewalls.
- Created knowledge base documents for frequently asked questions.
- Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
- Conducted regular system maintenance and updates to prevent potential issues.
- Assisted in the deployment of new software applications and hardware systems.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
Systems Engineer
CSL
Melbourne, Australia
10.2020 - 05.2022
- Developed 20+ PowerShell scripts to automate administrative tasks, increasing operational efficiency by 30%.
- Administered Active Directory, DNS, and DHCP services, achieving a 25% reduction in network downtime.
- Managed VMware/Hyper-V environments (100+ VMs), ensuring high availability and optimizing resource utilization.
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
Education
Professional Year -
Monash College
01.2020
Master of Information Technology -
Charles Sturt University
01.2019
Bachelor of Technology - Mechanical Engineering
Vellore Institute of Technology
01.2015
Skills
- Microsoft 365 & Azure Administration
- Active Directory administration
- Cloud infrastructure management
- AWS Cloud Services
- System Compliance & Security
- Standard Operating Environment (SOE) Development
- ICT Infrastructure Maintenance
- Cloud Systems (SaaS/IaaS/PaaS)
- Microsoft Windows Server & Desktop OS
- Network Protocols (TCP/IP, DNS, DHCP)
- VoIP Technology
- ERP Systems (SAP)
- IT Service Management (ITSM)
- System Monitoring & Documentation
- End-User Support
- PowerShell/Bash/Python Scripting
- VMware/Hyper-V
- Active Directory & Group Policy
- Cloud Platforms: Microsoft Azure
- AWS (EC2, S3, RDS)
- GCP
- Operating Systems: Windows Server (2008-2019)
- Windows 10/11
- Linux (Ubuntu, Red Hat)
- Virtualization: VMware vSphere
- Hyper-V
- Kubernetes
- Networking: TCP/IP
- DNS
- DHCP
- VPN
- Firewalls
- Load Balancers
- Security: Encryption
- Access Control
- Security Audits
- Compliance Standards
- Tools: PowerShell
- Ansible
- Terraform
- Jenkins
- Docker
- ITIL
- Jira
Certification
- Microsoft Certified: Azure Administrator Associate
- AWS Certified Cloud Practitioner
- Microsoft Certified: DevOps Engineer Expert
- CKA: Certified Kubernetes Administrator
- ITIL Foundations (IT Service Management)
- Cisco Certified Network Associate (CCNA)
Accomplishments
- Defense Sector Readiness: Managed secure cloud infrastructures compliant with stringent security standards, relevant to defense industry requirements.
- System Availability: Consistently maintained 99.9% uptime for critical systems across healthcare and corporate environments.
- Automation Excellence: Reduced manual workload by 50% through PowerShell and Ansible scripting, saving 15+ hours weekly.
Timeline
Cloud Support Engineer
Sensys Gatso Group
10.2022 - Current
Information Technology Support Engineer
Calvary Health Care
06.2022 - 09.2022
Systems Engineer
CSL
10.2020 - 05.2022
Professional Year -
Monash College
Master of Information Technology -
Charles Sturt University
Bachelor of Technology - Mechanical Engineering
Vellore Institute of Technology
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