Gowthaman Sivalingam
205/487 Whitehorse Road, Balwyn,VIC
Summary
Meticulous administrative professional experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks. Excellent time management and problem-solving abilities, as well as advanced understanding of administrative needs and confidentiality requirements.
Proven track record of providing exceptional customer service to internal and external stakeholders. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Employee Connect Officer
The Alfred
01.2024 - Current
- Onboarding of new hires, re-hires, internal transfer
- Liaising with Recruitment Team to make contract adjustments where required
- Processing of variations and salary increments
- Servicing Alfred Health staff with all payroll related matters (via phone, email and HEAT) with great emphasis in timely resolution.
- Assisting wider teams, Payroll, HRIS and HR teams for better staff outcomes
- Understanding of Enterprise Agreements, Alfred recruitment process, interpreting policy information
- AHPRA registration checks for staff
- Ability to investigate complex issues, including compensation/remuneration, back pay, KRONOS, leave and historical payment issues.
- Enjoy providing friendly service for quality customer experience
Ward Clerk AHES | Emergency & Intensive Care Unit
The Alfred
09.2019 - 12.2023
- Executed administrative duties to facilitate unit tasks and meet team goals
- Maintained current and accurate medical records for patients
- Answered multi-line phone systems to manage incoming and outgoing calls for busy Emergency department
- Maintained patient confidentiality in line with Alfred Health Policy
- Significant experience with Alfred Health systems and technology
- Considerable knowledge of AHES suite of services including Virtual Care.
Senior Medical Receptionist
One Point Medical
05.2018 - 09.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Invoiced patients accurately in line with charging guidelines
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
- Completed clerical duties and tasks for clinic administration.
Office Manager (evenings)
Highett Medical Centre
02.2016 - 09.2019
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Coordinated special projects and managed schedules
- Managed office operations while scheduling appointments for department managers
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability
- Reported to senior management on organisational performance and progress toward goals
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Personal Assistant
Horticulture
05.2007 - 02.2016
- Provided multifaceted services to business owner by running errands, managing mail, scheduling appointments, and arranging transportation
- Oversaw personal and professional calendars and coordinated appointments for future events
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
- Served as point of contact between clients and managerial staff.
Education
Health Administration, Cert Business Administration (Medical) -
Monash University, Clayton
11.2016
Skills
- Strong written and verbal communication skills
- Attention to detail
- Efficient and reliable team player
- Adaptable professional
- Friendly and personable
Languages
Tamil
Personal Information
Hobbies: Floriculture, Australian Art and Architecture, RSPCA volunteer, ISKCON volunteer, Spending time with my Labrador
Timeline
Employee Connect Officer
The Alfred
01.2024 - Current
Ward Clerk AHES | Emergency & Intensive Care Unit
The Alfred
09.2019 - 12.2023
Senior Medical Receptionist
One Point Medical
05.2018 - 09.2019
Office Manager (evenings)
Highett Medical Centre
02.2016 - 09.2019
Personal Assistant
Horticulture
05.2007 - 02.2016
Health Administration, Cert Business Administration (Medical) -
Monash University, Clayton
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