Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Grace Pinkerton

South Yarra,VIC

Summary

I am an experienced team leader with a varied retail and operational background, currently working within the apparel and fashion industry. I am skilled in customer service, operations, merchandising, people management, communication and sales. I have a keen love and interest for all things creative and unique, as well as a passion for people and company culture. I feel I thrive in a dynamic and engaging working environment, with opportunities to progress and evolve. My passion is for effective communication, to help team's articulate their vision to work toward a common trajectory.

Overview

13
13
years of professional experience

Work History

Wholesale and Operations Co-Ordinator

Kat The Label
03.2022 - Current
  • Scheduled and managed quarterly range showings in line with domestic and international market dates.
  • Scheduled and managed virtual range showings for international clients.
  • Travel interstate to scout potential stockists and provide in person range showings.
  • Streamlined operations by implementing efficient processes and procedures.
  • Enhanced client satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Increased revenue through strategic planning and market analysis.
  • Create look books for each collection.
  • Perform weekly phone calls to touch base with wholesale portfolio.
  • Create incentives for greater client spending to reach targets.
  • Expedited order processing, liaising with suppliers to ensure timely delivery of products.
  • Managed inventory levels, reducing waste and optimizing stock turnover rates.
  • Identified sales opportunities for growth and expansion.
  • Improved employee performance, implementing training programs and creating training documents/guides.
  • Negotiated contracts with vendors, securing competitive pricing for goods and services.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
  • Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
  • Assisted in talent acquisition efforts such as job postings creation, interviews scheduling or onboarding tasks.
  • Reviewed operations reports to understand numbers and trends.
  • Worked with vendors to make purchases and reconcile invoices.
  • Reconciled monthly operating budgets and shared information with senior management team.
  • Motivated and trained employees to maximize team productivity.
  • Analyzed department metrics and performance and reported findings to management.
  • Compiled training materials for new employees and tracked skill development.
  • Collected client feedback and made business adjustments to improve retention and satisfaction.
  • Assisted in recruiting, hiring and training of team members.
  • Organise stock transfers to ensure product is available for vendors.
  • Stock management of retail location, Australian Warehouse, and US Warehouse.
  • Liaise with production team to ensure indent orders are adequately ordered for.
  • Prospect new potential stockists.
  • Manage the Joor wholesale platform. Create linesheets, onboard stockists, manage landing page, and upload product and imagery.
  • Manage Cin7 inventory and sales orders.
  • Weekly reporting via Inventory Planner, SPS Commerce and Shopify.

National Customer Care Team Member

JEANSWEST
11.2020 - 03.2022
  • Within an intimate team of three, my role includes but is not limited to, communicating with customers across Australia and New Zealand, offering support to our 115 stores nationwide.
  • Develop and maintain our online training portal
  • Liaise with the IT team to collaboratively troubleshoot in-store and office technical issues
  • Foster strong communication with our Distribution Centre to achieve a seamless store to door policy.
  • This is achieved through various mediums of communication portals used, such as Freshcaller and Freshdesk, Enrich, Salesforce, Comestri, Checkout.com, AX and VNC.
  • Working directly with the Multi Channel, Operations and Marketing teams, my role is dependent on the successful marriage of these departments and the collaborative approach needed to ensure customer satisfaction and loyalty
  • Create and enforce promotional codes and incentives for frustrated clientele
  • Review and create canned responses for common issues experienced
  • Proactively monitor our social media platforms and enforce policy and procedure for the wider retail team.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Store Manager

TIGERLILY SWIMWEAR
07.2018 - 10.2020
  • Managing a team of 8, I oversaw all sales, operations, visual merchandising, clientele and organization of the store.
  • Monitoring and driving all budgets and KPIs.
  • As Store Manager I was required to handle all escalated customer issues and queries and ensure consistent team compliance with company policy and procedure.
  • I was required to regularly liaise with our Support Office through the mediums of Manager’s Reports, conference calls and monthly state Manager’s meetings.
  • A close relationship with our Human Resources team was also critical regarding onboarding, termination and pay cycles.
  • Developing close relationships with Centre Marketing, to ensure our brand is effectively perceived, as well as our Merchandising team, to ensure our product is demographic specific.
  • An important part of my role was keeping my staff engaged and well trained, through product knowledge, team initiatives and incentives.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Back of House and Admin Manager

JD SPORTS AUSTRALIA
06.2017 - 05.2018
  • As BOH Manager I oversaw all incoming and outgoing stock deliveries and ensured our stock levels were always accurate and discrepancy free
  • I often commissioned my team to action regular mini stock takes, as well as organize and prep the store for the official annual stock take
  • Myself, with the help of three staff members were responsible for the organization and upkeep of our three back rooms and off sites
  • As Admin Manager I worked closely with our Senior Risk Manger, located in our Support Office to ensure all company protocols and procedures were actioned effectively and efficiently
  • This included monitoring for any inconsistencies in the daily banking, Armaguard pick-up and staff transactions
  • Reconciling all return and markdown receipts to minimize any chance of fraudulent behavior
  • A thorough knowledge was needed of the store’s computer program in order to carry out reports, track inventory, and resolve and investigate technical errors for floor staff.

Sales Supervisor

TOPSHOP TOPMAN AUSTRALIA
03.2015 - 06.2017
  • As sales supervisor I was required to assist the management team, as well as manage the store in their absence
  • My job involved motivating the floor staff to achieve our targets and KPIs, organizing the staff into zones and delegating tasks/initiatives for said zones, hourly updates to track team progress, manage rest and meal breaks and maintaining excellent customer service at all times
  • At beginning and end of day, I was also responsible for the safe, till and monetary duties.

Receptionist

METROPOLITAN PHYSIOTHERAPY
05.2011 - 05.2016
  • My duties included, organising the appointment calendar and ensuring patients were adequately accommodated, maintenance of our “Gumnut Case Manager” system, which included entering health care requirements, payment of invoices, reconciliation of accounts and general ongoing upkeep of system, reconciling of receipts, filing and archiving patient records, general up keep and cleanliness of clinic rooms.

Education

MBA - Business Administration

AUSTRALIAN INSTITUTE OF BUSINESS
Adelaide, SA
04.2023

Higher School Certificate -

Kirrawee High school
01.2013

Skills

  • Inventory Oversight
  • Training Management
  • Customer Invoicing
  • Training and Development
  • Time Management
  • Strategic Planning
  • Vendor Relations
  • Operations Management
  • Customer Relationship Development
  • Administrative Management

References

References available upon request.

Timeline

Wholesale and Operations Co-Ordinator

Kat The Label
03.2022 - Current

National Customer Care Team Member

JEANSWEST
11.2020 - 03.2022

Store Manager

TIGERLILY SWIMWEAR
07.2018 - 10.2020

Back of House and Admin Manager

JD SPORTS AUSTRALIA
06.2017 - 05.2018

Sales Supervisor

TOPSHOP TOPMAN AUSTRALIA
03.2015 - 06.2017

Receptionist

METROPOLITAN PHYSIOTHERAPY
05.2011 - 05.2016

MBA - Business Administration

AUSTRALIAN INSTITUTE OF BUSINESS

Higher School Certificate -

Kirrawee High school

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