Grace Adkins
Adelaide,SA
Summary
Proven to excel in high-pressure environments, I leveraged my strong work ethic and emergency response coordination at Jetstar Airways to enhance safety and customer satisfaction. Skilled in team collaboration and cultural sensitivity, I consistently met targets, fostering inclusive experiences and achieving significant results without compromising service quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Jetstar Airways
05.2023 - Current
- Manage challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintain cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Follow company regulations and rules to promote safe environment for customers and employees.
- Enhance customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Shift work and long hours ( 8-15 hour long shifts)
- Unpredictable environment
- Evacuation and emergency procedures and drills
- Medical training (including senior first aid and CPR)
- Fire fighting training
- Upholding exceptional grooming standards
- Equipment and aircraft knowledge
- Risk management
- Team work
- Extensive annual training
- Lead safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
Sales Assistant
Priceline
11.2019 - 05.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Met and exceeded sales targets consistently, contributing to overall team success.
Hospitality Worker
Dulwich Bakery
08.2022 - 11.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining a clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Barista training
- Work health and safety training to ensure food handling was performed in a hygienic manner
Education
Certificate III in Tourism
TAFE SA
Regency Park02.2023
Secondary Education
Nazareth Catholic College - Secondary Campus
Flinders Park, SATraffic Control
Work Zone Training
Hendon, SAConstruction White Card
Work Zone Training
Hendon, SASkills
- Customer Assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural Sensitivity
- Safety awareness
- Initiative-taking
- Customer Service
- Strong Work Ethic
- Emergency Response Coordination
- Fast learner
- Team Collaboration
- Inclusive
Certification
Senior First aid and CPR training
Certificate of Responsible Service of Alcohol
Timeline
Cabin Crew Member
Jetstar Airways
05.2023 - Current
Hospitality Worker
Dulwich Bakery
08.2022 - 11.2022
Sales Assistant
Priceline
11.2019 - 05.2023
Certificate III in Tourism
TAFE SA
Secondary Education
Nazareth Catholic College - Secondary Campus
Traffic Control
Work Zone Training
Construction White Card
Work Zone Training
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