GRACE AFRIYIE
Blacktown,NSW
Summary
Adaptable Production Scheduler with 3 years of experience in hospitality and manufacturing industries . Skilled in evaluating production needs, material inventory and client requirements to meet challenging deadlines. Excellent command of resource allocation and materials sourcing.
Overview
15
15
years of professional experience
Work History
Workforce Planning Analyst
My Muscle Chef
10.2020 - 07.2021
- · Tracking staffing level to meet production plan and provide advice to Hr regarding recruitment forecasting for all prospective sites.
- · Reviewing production staff cost and staff planning, provide guidance to production manager on workforce allocation to maximize production efficiency.
- · Creating and managing employee roster that enable optimized staffing efficiency.
- · Analyses and track workflow pattern to provide insights to operational leaders.
- · Creating weekly reports to senior management and relevant stakeholder
- · Support payroll function and various regular fortnightly report.
- · Evaluate roster opportunities and implemented roster improvements.
- · Delivery accurate forecasting to effectively and efficiently allocate work and resource
- · Manage daily roster updates including unplanned production increases, ensure it doesn’t have negative impact on productivity.
- Organized positions by factors such as salary and status to develop effective categories and operational strategies
- Prepared and maintained reports, dashboards and monthly packages
Workforce Planning Coordinator
ICC Sydney
03.2017 - 08.2020
- Darling Harbour, Sydney
- Main responsibilities:.
- Build relationships and collaborate with all Managers and senior leaders at ICC Sydney consisting of 11 Business Units, and assist with planning, rostering, General Human Resources, and deployment of Labour Resource's.
- Develop all rosters types – standard, rotational, seasonal, event related.
- Maintain working knowledge of General HR, WHS, Enterprise Agreements and Workforce Planning policies and procedures that impact rostering process especially Visa restrictions, overtime costs, and fatigue management.
- Reviewing labour analysis, advising of budgetary risks and providing adequate and accurate information to business unites across workforce analysis.
- Operate shared inbox and call center with all of Workforce Planning – Staff enquiries, record keeping, liaising with agencies, processing shift cancellations and replacements, timesheet discrepancies, last minute roster amendments, managerial requests, Payroll enquiries, General Human Resources assistance.
- Liaising with other HR managers and assisting in other HR require roles such as – Talent Acquisition recruitment, Employee Relations/People and Culture, and Learning and Development in order to create effective workplace for staff, while also providing these departments with Workforce Planning assistance and feedback.
- Providing General Human Resources advice to all staff for inquired related to all HR sub-departments.
- Adhering to Enterprise Agreement and provide advice to all levels of staff.
- Handling sensitive information.
- Providing guidance to Workforce Planning Assistants for projects assigned to them.
- Activating all new ICC Sydney staff members and providing training on Workforce Planning and rostering procedures.
- Training and up skilling Workforce Planning team with new ideas and improvements to processes.
- Participate in Learning and Development Courses offered by ICC Sydney.
- Daily use of Human Force Time Target program for all staff details and rostering and reporting.
- Reporting any workplace hazards to health and safety Committee representative.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained excellent attendance record, consistently arriving to work on time.
- Communicated with physicians to provide updates on patient care.
- Answered telephone calls to provide information and schedule new appointments.
- Coordinated employee work schedules to provide coverage for special events.
- Performed root cause analysis to provide resolutions for production issues.
Subject Matter Expert
Serco Australian Pty Ltd
12.2013 - 03.2017
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Promoted available products and services to customers during service, account management and order calls.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Investigated and resolved customer inquiries and complaints quickly.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Customer Service Representative
Woolworths Pty Ltd
01.2007 - 01.2013
- Providing customers with friendly and efficient service.
- Cash handling and register transactions.
- Answering customer queries and complaints in courteous manner.
- Working cooperatively in team environment.
- Worked at different department such deli, seafood and perishable.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Education
Bachelor of Business And Commerce - Human Resources Management
University of Western Sydney
Parramatta, NSW03.2014
Diploma - Human resource management
Tafe NSW
Granville, NSW2009
Skills
- Microsoft Outlook, Word, PowerPoint, Excel and Internet
- Problem resolution
- Operational improvement
- MS Office
- Staffing requirements
- Forecasting expertise
- Approving activities
- Resolving issues
- Analyzing patterns
- Data Collection & Research
- Team management
- Process improvement
- Requirements analysis
- Managing schedules
Additional Information
- Hobbies- listen to Music , Dancing and watching movies.
- Transportation - NSW drivers License.
Timeline
Workforce Planning Analyst
My Muscle Chef
10.2020 - 07.2021
Workforce Planning Coordinator
ICC Sydney
03.2017 - 08.2020
Subject Matter Expert
Serco Australian Pty Ltd
12.2013 - 03.2017
Customer Service Representative
Woolworths Pty Ltd
01.2007 - 01.2013
Bachelor of Business And Commerce - Human Resources Management
University of Western Sydney
Diploma - Human resource management
Tafe NSW
Similar Profiles
Pruthvi Raj NamedaPruthvi Raj Nameda
Supply Chain Coordinator at My Muscle ChefSupply Chain Coordinator at My Muscle Chef
Sahil RaoSahil Rao
Customer Service Officer (Retail) at My Muscle ChefCustomer Service Officer (Retail) at My Muscle Chef
Sanzidul Haque SeefatSanzidul Haque Seefat
IT Support Engineer at My Muscle ChefIT Support Engineer at My Muscle Chef