Grace Allwood
Brisbane,QLD
Summary
Friendly, trustworthy, and reliable employee with a positive outlook on life. Always presents oneself neatly and maintains good health. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills. Quickly masters new skills and approaches customer needs with diligence and attention to detail.
Overview
8
8
years of professional experience
Work History
Administration Officer
Queensland Children's Hospital
Brisbane , QLD
2023.11 - Current
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Provided administrative support to senior management staff, including diary management, travel arrangements and document preparation.
- Organised meetings and conferences for internal staff members, as well as external stakeholders.
- Coordinated the recruitment process from initial job advertisement through to interviewing candidates.
- Answered incoming telephone calls and responded to customer enquiries promptly and courteously.
Emergency Department Clerk
Greenslopes Private Hospital
Brisbane , QLD
2022.11 - Current
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Emergency Department Clerk
St Andrews War Memorial Hospital
Brisbane , QLD
2022.03 - 2023.11
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Junior Administrator
Health First Group
Bundaberg , QLD
2020.02 - 2022.07
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Managed book of clients with account records and client details.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Junior Barista
Zaraffas
Bundaberg , QLD
2020.10 - 2020.12
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash register, collected payments and provided accurate change.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
Deli Worker
IGA
Childers , QLD
2017.01 - 2018.09
- Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
- Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Education
Queensland Certificate of Education -
Bundaberg Christian College
Bundaberg, QLD11.2020
Certificate III in Fitness -
The College of Health And Fitness
Bundaberg, QLD11.2020
Skills
- Microsoft Office
- Relationship building
- Time management
- Organizational skills
- Policies implementation
- Multitasking
- Coordination
- Troubleshooting
- Compassionate client care
- Reliable and trustworthy
- First Aid/CPR
- Health information systems
- Recordkeeping and bookkeeping
- Business operations understanding
- Office equipment operations
- Cash Handling
- Stock Management
- Excellent Written and Verbal Communication
- Call handling
- Scheduling and calender maintenance
- Office Administration
- Health and wellness
- Exercise programming
Referees
Cherie Malone
Greenslopes Private Hospital - Emergency Centre Coordinator
Ph: 0405 659 380
Ebony McGeorge
Greenslopes Private Hospital - Administration Manager
Ph: 0403 867 172
Timeline
Administration Officer
Queensland Children's Hospital
2023.11 - Current
Emergency Department Clerk
Greenslopes Private Hospital
2022.11 - Current
Emergency Department Clerk
St Andrews War Memorial Hospital
2022.03 - 2023.11
Junior Barista
Zaraffas
2020.10 - 2020.12
Junior Administrator
Health First Group
2020.02 - 2022.07
Deli Worker
IGA
2017.01 - 2018.09
Queensland Certificate of Education -
Bundaberg Christian College
Certificate III in Fitness -
The College of Health And Fitness
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