Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grace Bagally

Torquay,Victoria

Summary

Seeking long-term employment in a role that will allow me to gain valuable experience. Outstanding customer service skills and relationship-building strengths. Eager, always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills a caring nature with versatility in adapting to diverse needs.

Overview

5
5
years of professional experience

Work History

Retail Store Associate

Kaisercraft
02.2023 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Provided product demonstrations to highlight features, benefits and value.

Barista and Bartender

Brew Crew and The Hop inn
04.2022 - 02.2023
  • Balancing of float through the mid-day as well as the end of the day
  • Working independently before and after hour services
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Assisted customers with product selection, troubleshooting and problem resolution.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Gaming Attendant and Bartender

Torquay Hotel
08.2021 - 03.2022
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines and out-of-order games to supervisor.
  • Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.

Customer service

Indigo Luna Store
01.2020 - 06.2021
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Implemented and developed customer service training processes.

Pharmacy Assistant

Pharmacy 4 less
12.2018 - 01.2020
  • Completed many training modules through Guild Training
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Merchandised over-the-counter goods and rotated stock.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Updated computer system with current customer, payment and inventory information.
  • Operated cash register and performed front counter tasks to facilitate daily operations.
  • Counseled customers on medications, appropriate dosage and potential side effects.

Barista

Mejavo's Cafe
08.2018 - 04.2019
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Used POS system to accurately enter orders and process payments.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.

Education

High School Diploma -

Surf Coast Secondary
12.2020

Diploma - Nursing

Gordon Institute of TAFE
Geelong, VIC

Skills

  • Always following organizational policies
  • Excellent Verbal Communication Skills
  • Caring and Responsible
  • Hardworking
  • Always having a positive outlook

Timeline

Retail Store Associate

Kaisercraft
02.2023 - Current

Barista and Bartender

Brew Crew and The Hop inn
04.2022 - 02.2023

Gaming Attendant and Bartender

Torquay Hotel
08.2021 - 03.2022

Customer service

Indigo Luna Store
01.2020 - 06.2021

Pharmacy Assistant

Pharmacy 4 less
12.2018 - 01.2020

Barista

Mejavo's Cafe
08.2018 - 04.2019

High School Diploma -

Surf Coast Secondary

Diploma - Nursing

Gordon Institute of TAFE

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Grace Bagally