Grace Baker
Summary
A solutions-driven professional with exceptional people skills and strong expertise in communication, project management, and people & culture. Highly proficient at managing multiple tasks efficiently in fast-paced environments. Recognized for anticipating challenges and addressing them proactively, consistently optimizing processes to align with team goals.
Brings a diverse skill set in project management, problem-solving, and teamwork, with a dedicated focus on cultivating a positive, inclusive work culture. Offers a fresh perspective and an unwavering commitment to excellence while fostering a supportive and collaborative environment.
Overview
8
8
years of professional experience
Work History
People and Culture Lead
Blackhearts & Sparrows
10.2023 - Current
- Enhanced employee engagement by implementing innovative People and Culture initiatives and programs.
- Fostered a positive work environment by maintaining open communication with supervisors and peers, addressing concerns proactively, and providing ongoing constructive feedback.
- Promoted an inclusive work culture that fostered teamwork, creativity, and mutual respect among employees at all levels of the business.
- Promoted a culture of continuous improvement by participating in departmental meetings, sharing best practices, and providing constructive feedback on processes and procedures.
- Mentored junior staff members, fostering a culture of collaboration and professional development within the team.
- Increased staff retention through effective leadership, training programs, and open communication lines.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Reduced employee turnover through effective recruitment, training, and mentoring programs.
Head of Operations & People
Blackhearts & Sparrows
10.2022 - 10.2023
- Utilised sales data to drive informed decision-making, optimising operational efficiency.
- Enhanced workflow by identifying inefficiencies and updating the training manual for greater clarity and effectiveness.
- Ensured adherence to industry regulations and company policies, reducing potential risks.
- Led cross-functional teams to achieve business objectives, promoting collaboration and effective communication.
- Oversaw change management initiatives, guiding teams through transitions and growth within the business.
- Led teams in optimising staff costs to align with seasonal budget requirements.
Store Manager
Blackhearts & Sparrows
09.2019 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Responsible for weekly payroll submissions for employees
- Managed labour costing to optimise efficiency and inline with 10% wage budget
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Managed employees successfully in fast-paced environment through proactive communication and positive feedback
- Coached team members on product knowledge by using wide variety of training tools
- Successfully increased store sales YoY by 10%
- Managed inventory control, cash control and store opening and closing procedures
- Assisted with hiring, training and mentoring new staff members.
Restaurant Manager
ROVI
05.2018 - 08.2019
- Curated the wine list, ensuring seasonal updates were implemented appropriately.
Contributed to the development of the sustainability program, collaborating with the Head Chef and company leaders to align with SRA requirements.
Managed staff scheduling and holiday requests, ensuring accurate labor cost margins.
Supported the company’s head trainer in conducting workshops, with a focus on aligning training with our wine ethos.
Handled end-of-day cash reconciliation.
Restaurant Manager
Albion, Prescott And Conran
01.2018 - 05.2018
Assistant Restaurant Manager
Albion, Prescott And Conran
02.2017 - 01.2018
Education
WSET Level 2 -
Pass With Merit
09.2021
Victorian Chamber of Commerce -
Termination, Redundancy And Unfair Dismissals
11.2023
Bachelor of Arts - Criminology, Human Rights And Behavioural Studies
Monash University
Melbourne, Australia2014
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Critical thinking
- First Aid Training
- Fire Warden Training
- Food Safety Training
Timeline
People and Culture Lead
Blackhearts & Sparrows
10.2023 - Current
Head of Operations & People
Blackhearts & Sparrows
10.2022 - 10.2023
Store Manager
Blackhearts & Sparrows
09.2019 - 10.2022
Restaurant Manager
ROVI
05.2018 - 08.2019
Restaurant Manager
Albion, Prescott And Conran
01.2018 - 05.2018
Assistant Restaurant Manager
Albion, Prescott And Conran
02.2017 - 01.2018
WSET Level 2 -
Pass With Merit
Victorian Chamber of Commerce -
Termination, Redundancy And Unfair Dismissals
Bachelor of Arts - Criminology, Human Rights And Behavioural Studies
Monash University
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