Grace Ball
Sunshine West,VIC
Summary
Experienced and enthusiastic leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organisational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Inbound/Outbound Administration
Care For Us
01.2023 - Current
- Primary contact managing 60+ calls, inquiries, bookings, sales, and complaints per day while processing claims for NDIS Providers.
- Coordinated scheduling, managed calendars, and maintained records ensuring compliance with policies.
- Supervised and trained staff, resolved conflicts, and fostered a supportive environment increasing repeat clients.
- Oversaw stock management, liaised with suppliers, and implemented feedback for improvement.
Specialty Cakes Consultant & Market Stall Manager
The French Lettuce
07.2021 - 11.2022
- Cultivated client relationships, achieving high repeat business and boosting market sales by 233% in 4 months.
- Managed consultations for face-to-face meetings, communicating product details while staying within client budgets. Drove record sales from August to November 2022 through strategic engagement.
- Oversaw staff, managed inventory, and ensured food safety compliance. Adjusted pricing strategies based on product quality and service improvements.
- Monitored equipment performance and compliance with safety guidelines.
Casual Powerlifting Coach
SS Strength
02.2021 - 10.2023
- Handled bookkeeping and scheduling while managing risk and ensuring policy adherence.
- Managed competition logistics and offered tailored coaching to improve athlete performance.
Pastry Chef
Beatrix Bakes
11.2020 - 07.2021
- Oversaw all baking operations, ensuring consistency in product quality and timely deliveries.
- Managed inventory levels to optimize stock availability and minimize waste during baking processes.
- Ensured compliance with health regulations by maintaining a clean and organized work environment.
Viennoiserie Manager
Dench Bakers
02.2020 - 11.2020
- Managed recipe input, stock levels, and staff training for viennoiserie products.
- Ensured high-quality production and compliance with health and safety standards.
Apprentice, Specialty Cakes Consultant/Supervisor
The French Lettuce
06.2015 - 02.2020
- Scheduled and managed consultations, communicating product details and client budgets.
- Operated kitchen equipment safely, adhering to health and safety regulations.
- Assisted in daily production tasks, ensuring quality and efficiency standards were met.
- Oversaw bakery production and stock control, ensuring regulatory compliance.
- Handled order input and stock ordering while maintaining adherence to regulations.
Education
Cert IV - Fitness
Australian Institute of Personal Training
01.2022
Cert III - Personal Training
Australian Institute of Personal Training
01.2021
Cert III - Retail Baking (Cake & Pastry)
William Angliss Institute
01.2017
Year 12 - undefined
St. Columba's College Essendon
01.2017
Skills
- Detail-oriented analysis
- Skilled in conflict resolution
- Skilled in navigating regulatory frameworks
- Proactive issue identification and resolution
- Skilled in both autonomous and group settings
- Proficient in deadline adherence
- Trustworthy and consistent
- Adaptability under pressure
Awards
WRPF Junior Nationals 1st Place (2022)
WRPF Power of Women 1st Place (2022)
WRPF NSW States Junior 1st Place (2021)
WRPF VIC Post Covid Comp 1st Place (2021)
WRPF Junior World Record Deadlift Holder x3
Affiliations
- Electrical Trade Union Member (2023-Current)
- Holmesglen Institute White Card (2022) Traffic Control & Implement Traffic Management Plans (2022) Elevated Work Place
Timeline
Inbound/Outbound Administration
Care For Us
01.2023 - Current
Specialty Cakes Consultant & Market Stall Manager
The French Lettuce
07.2021 - 11.2022
Casual Powerlifting Coach
SS Strength
02.2021 - 10.2023
Pastry Chef
Beatrix Bakes
11.2020 - 07.2021
Viennoiserie Manager
Dench Bakers
02.2020 - 11.2020
Apprentice, Specialty Cakes Consultant/Supervisor
The French Lettuce
06.2015 - 02.2020
Year 12 - undefined
St. Columba's College Essendon
Cert IV - Fitness
Australian Institute of Personal Training
Cert III - Personal Training
Australian Institute of Personal Training
Cert III - Retail Baking (Cake & Pastry)
William Angliss Institute
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