Grace Bannon
Brisbane
Summary
Dynamic and reliable Event Coordinator with a solid background in sports, hospitality, and logistics. Proven track record of success in managing large-scale events at Football Queensland, Brisbane Racing Club, and Royal Ascot during an internship. Skilled in stakeholder coordination, bump-in/out execution, catering, guest services, and administration. Dedicated to delivering flawless experiences in fast-paced, high-pressure environments.
Overview
8
8
years of professional experience
Work History
Event Intern
Football Queensland
01.2025 - Current
- Assisted in full event coordination lifecycle including pre-planning, live operations, and post-event wrap-up.
- Organised catering logistics, ensuring service delivery met event timelines and expectations.
- Managed bump-in and bump-out, overseeing setup and pack-down of venues and infrastructure.
- Collaborated with internal teams and vendors for signage, site design, and service coordination.
- Provided administrative assistance including scheduling, logistics tracking, and task planning.
Cabin Crew
Qantas
03.2023 - Current
- Ensured the safety and comfort of passengers while building strong relationships with customers and team members. Fostered a welcoming environment, enhancing passenger satisfaction through attentive service and effective communication.
- Coordinated with flight crew to streamline in-flight services, resulting in timely meal delivery and improved overall flight experience.
- Monitored cabin conditions and passenger needs, implementing solutions that led to noticeable improvements in comfort and service efficiency.
Customer Service Operator
YMCA
11.2022 - 03.2023
- Provided exceptional customer service both in person and over the phone, resolving inquiries effectively.
- Collaborated with team members to develop training materials, ensuring consistent service quality and empowering staff to excel in their roles.
Hospitality Staff
At Your Service
02.2022 - 10.2022
- Company Overview: London, United Kingdom
- Collaborated with teams on high-profile events, including Royal Ascot, National Gallery, and projects for global brands like Gucci. Fostered positive guest interactions, enhancing customer experience and creating memorable moments for attendees at high-profile events.
- Maintained accurate inventory of supplies for events, minimising waste and ensuring all needs were met promptly.
- Analysed guest feedback to refine service strategies, leading to noticeable improvements in customer experiences at major events.
- London, United Kingdom
Admin Assistant
Macquarie Specialist Centre
01.2017 - 11.2020
- Served as the first point of contact for patients, ensuring a welcoming and organised environment, organised confidential patient files with attention to detail.
- Streamlined patient scheduling processes, reducing appointment wait times and improving overall clinic efficiency.
- Coordinated with medical staff to manage patient flow, which resulted in a more efficient daily operation and reduced bottlenecks.
Education
BACHELOR OF BUSINESS - MARKETING AND SPORT MANAGEMENT
Griffith University
06.2025
St Columba Anglican School - undefined
10.2019
Skills
- Event management
- Service excellence
- Stakeholder relationship management
- Office administration
- Hospitality operations experience
- Collaborative team management
- Hospitality support skills
- Transportation coordination
- Building industry connections
- Effective conflict resolution
- Effective time management
- Effective problem resolution
- Strong interpersonal skills
- Regulatory safety compliance
- Process enhancement
Additional Information
Resilient: Balanced work, studies, and competitive swimming during COVID-19, demonstrating perseverance, Reliable: Delivered quality work, met expectations, and supported team success.
Flexible: Adapted quickly to changing schedules and passenger needs as Qantas Cabin Crew
Teamwork: Worked effectively with multicultural teams on international high-profile events.
Event Intern at Football Queensland, Slacks Creek, Brisbane - Assisted in full event coordination lifecycle including pre-planning, live operations, and post-event wrap-up., Organised catering logistics, ensuring service delivery met event timelines and expectations., Managed bump-in and bump-out, overseeing setup and pack-down of venues and infrastructure., Collaborated with internal teams and vendors for signage, site design, and service coordination., Provided administrative assistance including scheduling, logistics tracking, and task planning.
Timeline
Event Intern
Football Queensland
01.2025 - Current
Cabin Crew
Qantas
03.2023 - Current
Customer Service Operator
YMCA
11.2022 - 03.2023
Hospitality Staff
At Your Service
02.2022 - 10.2022
Admin Assistant
Macquarie Specialist Centre
01.2017 - 11.2020
St Columba Anglican School - undefined
BACHELOR OF BUSINESS - MARKETING AND SPORT MANAGEMENT
Griffith University
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