Grace Bargholz

- I handled personal and confidential client information.

- Participated in team meetings, capturing detailed minutes and contributing to discussions as a trusted member of the Victorian Team.

- Was a trusted member of the greater Victorian Team.

Was made into an Authorised Reporting Officer (ARO) for 4 months to submit client documentation to the NDIS Quality and Safeguards Commission (QSC)

- Handled invoices and was also charged with balancing charges and sending these invoices to the financial officer to be paid.

- Managed confidential client data and financial records, ensuring accuracy in invoicing and timely submission of documentation to regulatory bodies.

- Managed POS transactions precisely, ensuring smooth cash flow and maintaining cleanliness in dining areas and workstations by performing regular cleaning and restocking tasks.

- Collaborated within a team to uphold exceptional customer service standards during high-demand periods, including organizing inventory and creating appealing displays of seasonal drinks. This resulted in customer loyalty and satisfaction.

- Provided personalized and high-quality service by anticipating customer needs, warmly welcoming new and returning customers, and fostering lasting customer relationships.

- Efficiently handled cash and credit transactions, maintained cleanliness in various areas, and contributed to maintaining high standards of customer service through teamwork and proactive inventory management. This led to satisfied and loyal customers.