Grace Bargholz
Melbourne,VIC
Summary
Dynamic professional with a proven track record at Bo Gurks and Life Without Barriers, excelling in customer service and complex problem-solving. Demonstrated ability to enhance customer experience and drive revenue growth through effective communication and responsible alcohol service. Trusted to manage sensitive client information and project outcomes, showcasing strong multitasking and reliability.
Overview
3
3
years of professional experience
Work History
Bartender
Bo Gurks
Melbourne, VIC
02.2023 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Project Officer
Life Without Barriers
WFH
09.2020 - 01.2022
- Kept senior management well-informed by preparing and presenting project status reports.
- Developed and deepened relationships with key stakeholders.
- Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
- Developed and monitored project schedules, budgets and objectives for successful completion.
- I handled personal and confidential client information
- Was a part of meetings and took detailed meeting minutes - Was a trusted member of the greater Victorian Team
- Was made into an Authorised Reporting Officer (ARO) for 4 months to submit client documentation to the NDIS Quality and Safeguards Commission (QSC)
- Handled invoices and was also charged with balancing charges and sending these invoices to the financial officer to be paid
Education
Bachelor of Laws/ Criminology - Laws
Victoria University
Melbourne, VICDiploma of Nursing - Health
Chisholm Institute
Frankston, VIC02.2020
Certificate III Allied Health Assistance - Health
Holmesglen Institute
Moorabbin, VIC11.2016
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Outgoing Personality
- Complex Problem-Solving
- Responsible Alcohol Service
- Professional Appearance
- Food Service
- Alcohol awareness
Timeline
Bartender
Bo Gurks
02.2023 - 10.2023
Project Officer
Life Without Barriers
09.2020 - 01.2022
Bachelor of Laws/ Criminology - Laws
Victoria University
Diploma of Nursing - Health
Chisholm Institute
Certificate III Allied Health Assistance - Health
Holmesglen Institute