Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Grace Baxter

Mount Gravatt,QLD

Summary

Previous experience in hospitality and customer service. Enthusiastic and passionate in providing an optimal customer service experience making patrons feel welcome. Eager to explore different jobs including those aligned with my ongoing degree. Excellent communication skills. Skilled in managing customer queries and resolving customer complaints in a timely and efficient manner. Excellent multitasker, capable of working in fast-paced environments and adapting to diverse customer needs.

Overview

3
3
years of professional experience

Work History

Bartender

Saltwater Restaurant
Fingal Bay
12.2023 - 06.2024
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Provided drink suggestions to customers based on their preferences.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Resolved customer complaints in a professional manner.

WAITRESS

The Wharf Restaurant
Nelson Bay, NSW
12.2022 - 03.2024
  • Greeted and escorted guests to tables, fostering warm welcome
  • Checked customer identification to support legal age requirements for consumption of alcoholic beverages
  • Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment
  • Presented menu and provided information about ingredients, reducing potential food allergies
  • Prepared tables for guests by setting out linens and silverware
  • Trained new employees on restaurant policies

NATURAL TUCKER

Natural Tucker Cafe
Salamander Bay, NSW
01.2022 - 04.2022
  • Used cash registers and credit card machines to cash out customers
  • Displayed calm and friendly manner when addressing and resolving customer issues and complaints
  • Managed over 100 customers per day
  • Produced food and drink products adhering to company quality and quantity standards
  • Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures
  • Helped customers complete purchases, locate items and join reward programs
  • Answered questions about store policies and addressed customer concerns
  • Worked closely with shift manager to solve problems and handle customer concerns

BABYSITTER

Family's
Nelson Bay, NSW
10.2021 - 04.2022
  • Communicated positively with children and guardians
  • Organized and cleaned home after activities by picking up toys and straightening up play room
  • Prepared healthy, age-appropriate snacks and meals
  • Handled up to 5 children per visit
  • Played games, worked on puzzles and read books to young children
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation
  • Sanitized dishes, tabletops, toys and frequently touched surfaces
  • Maintained updated list of emergency contact information and child's health information in case of emergencies
  • Identified warning signs of emotional and developmental problems in children

Education

Tomaree High School
Salamander Bay, NSW
11.2022

University of Newcastle

Bachelor of Laws (Honours)/Bachelor of Criminology And Criminal Justice -

Griffith University
Mount Gravatt, QLD

Skills

  • Reacts Well To Constructive Criticism Handling Money In Efficient Manner Complex Problem-Solving
  • Active Listening Work Task Prioritisation Quick Learner Proactive
  • Positive Growth Mindset In All Work Environments

Accomplishments

  • Awarded 'Ampol's All Rounder'
  • Awarded the 'Simon Apps Creative Writing Award'
  • Awarded 'Outstanding Academic Achievement 3rd Overall in the Year'
  • Elected Vice Captain of Tomaree High School
  • Nominated to speak at Women's Day Breakfast with
  • Meryl Swanson and Kate Washington as a female leader of the school
  • Captain of U21s NSW Blues Hockey team at 18 years old
  • Elected Captain of CHS both touch football and hockey (NSW schools)
  • Current member of NSW hockey squads at (U21 and Open level)
  • Successful early entry into Australian National University

Timeline

Bartender

Saltwater Restaurant
12.2023 - 06.2024

WAITRESS

The Wharf Restaurant
12.2022 - 03.2024

NATURAL TUCKER

Natural Tucker Cafe
01.2022 - 04.2022

BABYSITTER

Family's
10.2021 - 04.2022

Tomaree High School

University of Newcastle

Bachelor of Laws (Honours)/Bachelor of Criminology And Criminal Justice -

Griffith University

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Grace Baxter