Grace Blows
Brisbane,QLD
Summary
I am a reliable individual with extensive experience in the hospitality industry that has polished my customer service skills in the areas of; cafe work, restaurant dining and cocktail / sit down style functions. These various settings have equipped me with the skills to cater diverse customer needs. No matter the environment, I enjoy and take pride in ensuring the guest's experience is the best it can be.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Cheeky Bean Espresso Bar
West End, QLD
06.2023 - Current
- Maintained and operated espresso machines and blenders.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and long blacks.
- Operated cash registers to process customer payments.
- Cleaned machines, counters, and seating areas daily.
- Cultivated strong relationships with repeat customers.
Bartender /FOH Team Member
Katarzyna Group - Cloudland
Fortitude Valley, QLD
11.2020 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Trained in canapés and alternate drop food service.
- Executed setup and breakdown of function rooms.
Barista /FOH Team Member
Three Birds
Kangaroo Point, QLD
02.2022 - 02.2023
- Took orders for coffee drinks, food items, and other beverages.
- Prepared and served café beverages with a focus on speed, quality, and consistency.
- Operated cash registers to process customer payments.
- Cultivated strong relationships with repeat customers.
Cinema Worker
Cineplex
South Bank, QLD
11.2018 - 04.2021
- Verified tickets and directed customers to their seats.
- Ensured the safety of patrons by monitoring activities inside and outside the cinema.
- Stocked concession stands with food, drinks, and other items for sale.
- Gained experience in operating espresso machines and preparing fried foods.
- Maintained sanitary conditions in restrooms.
Restaurant Waiter
Bento Plus
West End, QLD
11.2017 - 11.2018
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
Education
High School Diploma -
Brisbane State High School
South Brisbane11-2019
Skills
- Strong interpersonal skills
- Proactive and self-motivated
- Barista
- Latte art
- Basic bartending knowledge
- Cash Handling
Certification
- Responsible Service of Alcohol, RSA (2020)
References
Camilla Yoshikai
Supervisor, Cheeky Bean Espresso Bar
0411 058 173
camilla.yoshikai@gmail.com
Meka Mackenzie
Supervisor, Cloudland
0412 678 305
meka.mackenzie02@gmail.com
Timeline
Barista
Cheeky Bean Espresso Bar
06.2023 - Current
Barista /FOH Team Member
Three Birds
02.2022 - 02.2023
Bartender /FOH Team Member
Katarzyna Group - Cloudland
11.2020 - Current
Cinema Worker
Cineplex
11.2018 - 04.2021
Restaurant Waiter
Bento Plus
11.2017 - 11.2018
High School Diploma -
Brisbane State High School
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