Grace Boyd

• Conducted assessments of team members to identify areas for improvement in customer service skills.
• Order taking and communicating effectively and efficiently with customers using EFTPOS and cash transactions.
• Food handling and packaging in a time-strict and fast-paced environment whilst maintaining quality food and service.
• Collaborated with managers to ensure that all staff members are up-to-date on changes in policies or procedures related to customer service.
• Assisted new hires in understanding the company's products and services as well as its mission statement and vision.

• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Assisting with telephones, ensuring smooth bookings and check in processes
• Scheduled appointments between clients and customers and internal staff members.
• Keeping reception area clean to ensure a positive first impression of the establishment.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

• Entering recurring journals set up in MYOB and providing accurate, up-to-date financial information.
• Entering supplier invoices and payments in MYOB and ensuring correct categorisation of transactions and verifying receipts
• Filing and organisation of financial records to ensure easy accessibility of important documents.

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