Grace Camfield
Summary
A positive, bubbly and approachable individual, who has a passion within the field of medical sales. Skilled in patient consultations and committed to delivering exceptional service. Proven ability to enhance patient experiences through effective communication and personalised care plans. Highly collaborative and results-driven, adaptable to changing needs, and known for reliability and teamwork.
Overview
4
4
years of professional experience
Work History
Dental Patient Consultant
Dental Boutique
11.2023 - Current
- Promoted from front office coordinator after demonstrating exceptional organisational skills and the ability to exceed performance target.
- Dental Boutique awarded, 2024 Australian Achiever Award Winner and being the largest cosmetic group in Australia and New Zealand.
- Accountable for converting medical advice and customised treatment plans from healthcare professionals into actionable information for patients via consultative sales process.
- Utilised effective problem-solving techniques to address any barriers to treatment adherence among patients.
- Provided patients with information on treatment options, ensuring they could make informed decisions that aligned with their personal needs and financial circumstances. Options including super release, payment plans and case studies.
- Employing HubSpot CRM to enhance sales workflow, manage patient details, and streamline sales processes, forming the foundation for effective account management.
- Guided patients through their entire journey, from coordinating IV sedation for those with dental anxiety and scheduling treatments, ensuring clear communication and a transparent, supportive environment.
Front Office Coordinator
Dental Boutique
05.2023 - 11.2023
- Handled financial transactions responsibly, collecting and processing payments with attention to detail.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organised office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Facilitated timely check-in and check-out procedures, streamlining patient flow through the clinic.
Customer Service Assistant Supervisor
Morrison's
04.2021 - 01.2023
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Contributed ideas during brainstorming sessions that led to process improvements, resulting in significant cost savings for the department.
- Proactively addressed potential customer concerns by anticipating their needs through active listening techniques.
- Conducted regular performance evaluations to identify areas of improvement for team members, promoting professional growth within the team.
- Coached employees through day-to-day work and complex problems.
- Preparing weekly staff rosters
- Presenting in weekly regional meetings
Education
ALEVELS - Physical Education
Longsands Academy
Cambridge, UK06-2021
ALEVELS - Criminology
Longsands Academy
Cambridge, UK06-2021
Skills
- Adaptive communication
- Time management
- Client relationship building
- Critical thinking
- KPI tracking
- Gym
- Football
- Travelling
Hobbies and Interests
Timeline
Dental Patient Consultant
Dental Boutique
11.2023 - Current
Front Office Coordinator
Dental Boutique
05.2023 - 11.2023
Customer Service Assistant Supervisor
Morrison's
04.2021 - 01.2023
ALEVELS - Physical Education
Longsands Academy
ALEVELS - Criminology
Longsands Academy
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