Grace Carroll
Byron Bay,NSW
Summary
Compassionate care worker skilled in fostering trust and collaboration with clients. Committed to enhancing the wellbeing of individuals through effective communication and personalized support. Detail-oriented event coordinator with a strong background in customer service and team collaboration. Proven ability to create engaging experiences and maintain safety standards while managing diverse client needs. Dedicated professional with experience in customer service and compassionate care. Known for attention to detail and effective communication, consistently delivering positive experiences and fostering strong relationships with clients and team members. Dedicated professional with experience supporting and caring for home-based clients. Medical background and passionate about connecting with patients and providing best possible care. Compassionate professional with many years of experience providing medical, emotional, and social support to clients. Positive and caring demeanor paired with understanding and ease with patient concerns.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Care Worker
Allambi
Charlestown , NSW
01.2025 - 04.2026
- Assisted clients in daily living activities, promoting independence and dignity.
- Provided compassionate care to individuals with diverse needs and backgrounds.
- Developed and maintained trusting relationships with clients and their families.
- Collaborated with multidisciplinary teams to create personalized care plans.
- Monitored client well-being, reporting changes to healthcare professionals promptly.
- Ensured compliance with health and safety regulations in all caregiving activities.
- Coordinated with other healthcare professionals, including nurses, doctors, dieticians, in order to ensure comprehensive care.
Retail Worker
Ozmosis
Glendale , NSW
09.2024 - 06.2025
- Operated cash register, processing transactions accurately and efficiently.
- Managed cash register operations using POS system and processed sales and returns.
- Assisted customers in selecting products, providing tailored recommendations.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Welcomed customers at store entrance, identified their needs and provided assistance with product selection.
- Addressed customer inquiries and resolved issues in a timely manner.
- Maintained store cleanliness and organization to enhance shopping experience.
- Stocked shelves and displays, ensuring products were visually appealing and accessible.
- Monitored product expiration dates, removing outdated items promptly.
Party Host
Hunter ice skating stadium
Warners Bay
02.2022 - 07.2024
- Organized birthday parties and events at Busy ice skating venue.
- Coordinated schedules with clients to ensure seamless event execution.
- Managed setup and cleanup of party areas before and after events.
- Assisted guests with skate rentals and safety equipment instructions.
- Engaged with children and families to create a fun atmosphere.
- Collaborated with kitchen staff to oversee food and beverage service.
- Maintained cleanliness and safety standards throughout the facility.
- Trained new hosts on event procedures and customer service skills.
- Organized seating arrangements, decorations, and food supplies.
- Greeted guests and provided them with party information.
- Set up tables, chairs, linens, china, glassware, silverware for events according to customer specifications.
- Provided support to guests during the event including answering questions and addressing any concerns.
- Followed all safety regulations while hosting parties.
- Handled payments made by customers for services rendered during parties.
- Collected feedback from guests regarding their experience at the event.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
Pro Shop Attendant
Hunter ice Skating Stadium
Warners bay , NSW
02.2022 - 06.2024
- Maintained cleanliness and organization of rental area and equipment.
- Provided information about ice skating programs and schedules to guests.
- Operated point-of-sale system for rental transactions and concessions.
- Monitored ice surface conditions to ensure safety for skaters.
- Coordinated with staff to prepare for skating events and activities.
- Addressed customer inquiries and resolved issues efficiently and courteously.
- Educated patrons on proper skating techniques and safety protocols.
- Performed daily opening and closing procedures in accordance with established guidelines.
- Received incoming shipments of new merchandise and stocked shelves accordingly.
- Processed sales transactions through cash registers quickly and accurately.
- Maintained a clean work area by sweeping floors, dusting shelves, taking out garbage.
Cashier
Hunter ice skating stadium
Warners Bay , NSW
01.2022 - 06.2024
- Processed customer transactions efficiently at skating venue.
- Handled cash and card payments accurately during busy events like hockey tournaments, AIHlL ( Australian International Hockey League) .
- Provided exceptional customer service to all people visiting the stadium.
- Maintained clean and organized cashier station throughout shifts.
- Assisted in managing inventory of merchandise sold at the venue.
- Collaborated with team members to ensure smooth operational flow.
- Resolved customer inquiries and concerns in a timely manner.
- Trained new cashiers on procedures and best practices for efficiency.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Cafe Worker
Hunter ice Skating stadium
Warners Bay , NSW
01.2022 - 06.2022
- Prepared and served food and beverages to customers efficiently.
- Maintained cleanliness and organization of cafe area throughout shifts.
- Managed cash register transactions accurately during busy periods.
- Assisted in training new staff members on cafe procedures.
- Stocked supplies and ingredients to ensure smooth operations.
- Provided excellent customer service, addressing inquiries and concerns promptly.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Greeted customers upon arrival and provided assistance with menu selections.
- Cleaned tables in the dining area before and after customer seating.
- Managed cash register operations efficiently and accurately.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
- Communicated effectively with kitchen staff regarding order accuracy and delivery times.
Education
Year 10 Certificate -
Warners Bay High School
Warners Bay NSWSkills
- Patient care
- Care planning
- Health monitoring
- Safety compliance
- Client assessment
- Customer service
- Team collaboration
- Effective communication
- Conflict resolution
Certification
- Working With Children's Check WWCC
- First Aid Course
- RSA
- Police Check
Timeline
Care Worker
Allambi
01.2025 - 04.2026
Retail Worker
Ozmosis
09.2024 - 06.2025
Party Host
Hunter ice skating stadium
02.2022 - 07.2024
Pro Shop Attendant
Hunter ice Skating Stadium
02.2022 - 06.2024
Cashier
Hunter ice skating stadium
01.2022 - 06.2024
Cafe Worker
Hunter ice Skating stadium
01.2022 - 06.2022
Year 10 Certificate -
Warners Bay High School