Dedicated and reliable professional with extensive experience in Early Childhood, administration, support work and support coordination in fast-paced environments. Strong interpersonal, communication, and organisational skills with a proven ability to handle confidential information and work effectively within time frames along with strong team building skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Support Worker and Support Coordinator
Social Studio QLD
04.2023 - Current
Provided support to individuals with disabilities, ensuring their well-being and independence.
Coordinated and implemented support plans tailored to clients' needs and goals.
Liaised with clients, families, and service providers to ensure effective delivery of services.
Maintained accurate records and documentation in compliance with NDIS requirements.
Supported clients in accessing community resources and services.
Established trusting relationships with clients and their families through empathetic communication and active listening.
Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
Lead Educator
Buderim Meadows Early Learning Centre/Meadow Lane
01.2016 - Current
Assisted staff in providing early childhood education and experiences.
Interacted positively with children, ensuring comfort and security.
Communicated effectively with parents, staff, and management.
Handled front desk reception duties and maintained records and paperwork.
Managed incoming and outgoing mail.
Resolved customer problems and complaints.
Implemented and monitored workplace health and safety responsibilities.
Ensured a clean and healthy environment for children.
Assisted with additional administration duties as required.
Built relationships and communicated with parents to provide best learning environment for children.
Follow along with the legislation and guidelines required from the National Quality Framework.
Admin and Program Coordinator
Social Studio QLD
04.2023 - 01.2024
Coordinated administrative tasks and program activities to support the organisation's goals.
Assisted in the development and implementation of programs and initiatives.
Managed administrative processes, including record-keeping and reporting.
Provided support to staff and volunteers, ensuring smooth program delivery.
Contributed to the overall effectiveness and efficiency of the organisation.
Receptionist and Administrative Assistant
Motorcycle Holdings
10.2019 - 04.2020
Managed high-volume inbound calls and greeted customers.
Provided knowledgeable assistance and distributed messages.
Processed deal packs, registrations, and maintained accurate records.
Handled employee payroll and general bookkeeping.
Coordinated bookings and scheduling.
Ensured compliance with workplace health and safety regulations.
Receptionist and Café All-Rounder
Café Bakery 285
03.2014 - 08.2014
Oversaw front-of-house services, addressed inquiries, and managed reservations.
Handled POS system operations and customer transactions.
Maintained customer data and provided feedback to management.
Conducted inventory checks and resolved customer issues.
Ensured compliance with workplace health and safety regulations.
Education
Diploma - Early Childhood Education and Care
TLC Training Solutions
Online
05.2022
Diploma - Diploma Of Counselling
Australian Institute Of Professional Counsellors
Online
Certificate III - Children’s Services
Skills
Role models the values of Courage, Respect, Integrity, and Compassion
Excellent communication, time management, and documentation skills
Experience working with culturally and linguistically diverse people
Maintains confidentiality of all correspondence and administrative matters
Technologically savvy, with advanced skills using Microsoft Office Suite
Able to work effectively in a team environment or autonomously
Proven ability to work within tight timeframes
Uses sound judgment to evaluate information
Takes ownership of leading and implementing process improvements