Grace Charlton
Kingscliff,Nsw
Summary
My name is Grace Charlton, I'm 18 years old and I live in Kingscliff. I have recently graduated year 12 at the end of 2023, while graduating i opened my own business at home doing eyelash extensions that i work around my hours at Woolworth's. I have been working at Woolworth's for 3 years, supervising some shifts. I've had a years+ work experience at Baker + Farmer in Pottsville. I have also had work experience in Drift Cabarita Beach doing customer service. I really enjoy the work environment and experience, working through retail and hospitality has helped me gain my ability to work well under pressure as well as gain the ability to talk to others.
I am currently in the process of moving into my own place in Banora with a friend that i will continue to do my eyelash business home based. I am extremely self motivated and reliable. I am able to attend multiple tasks on a daily basis with a creative approach to problem solving. I keep a positive attitude when facing difficult tasks. I am a hard worker and won't stop until the job is done.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front End Team Member
Woolworths
01.2021 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed and maintained courteous and effective working relationships.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Drift
Clothing
02.2022 - 05.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
Counter service
Baker + Farmer
07.2018 - 03.2021
- Customer service, Cleaning, Smoothie and Juice making.
- Collaborated with other departments to coordinate events and promotions.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Participated in staff meetings and training sessions to continuously improve skills and stay updated on company policies.
Education
Yr 12 - Biology, Business Studies, Textiles, Math, English
Kingscliff High School
12.2023
Skills
- Communication
- Problem solving
- Teamwork
- Focused and Driven
- Confidence
- Creative mindset
- Time management
- Adaptable and Flexible
Age
18
Personal Information
Date of Birth: 08/24/2005
Certification
- RSA/RCG Competency Card
- Certified Eyelash Technician
Timeline
Drift
Clothing
02.2022 - 05.2023
Front End Team Member
Woolworths
01.2021 - Current
Counter service
Baker + Farmer
07.2018 - 03.2021
Yr 12 - Biology, Business Studies, Textiles, Math, English
Kingscliff High School
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