Grace Clark
Byron Bay,Australia
Summary
Goal-oriented hospitality professional with focused and tenacious approach to meeting guest needs. Adept at completing frequent reviews and inspections to maintain polished team and exceptional quality standards.
Overview
12
12
years of professional experience
Work History
Guest Services Manager
Aquarius Backpackers
09.2023 - Current
- Keeping facilities, common areas, guest rooms and restrooms clean
- Reviewed upcoming events and planned for expected challenges.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Monitored staff training, scheduling and shift changes.
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Attended to customer needs, responding to questions, complaints and escalations.
- Implemented procedures and services to improve hotel services and amenities.
- Managed a team of 10 staff to deliver timely and courteous housekeeping and maintenance operations.
- Improved customer service reviews
Farm Hand
Golden Grove
03.2023 - 06.2023
- Performed basic tree pruning, watering and fertilizing.
- Removed and disposed of undesirable and dead limbs.
- Cut back and trimmed bushes and hedges to support well-designed landscapes.
Senior Account Executive
NexGen
07.2021 - 07.2022
- Account and project management
- Website design and maintenance.
- Prepared client budgets by reviewing client billing and managing monthly invoices.
Associate Brand Manager
Eli Lilly
09.2018 - 07.2021
- Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
- Created and managed budgets to maximize brand reach and engagement.
- Organized and delivered training sessions for new product content and technological advancements.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Coordinated with design and media teams to develop high-quality creative assets.
- Managed and oversaw creative projects to drive quality, accuracy and deadline management.
Team leader & customer assistance
Tesco
05.2012 - 05.2017
- Supervisor running checkouts.
Education
Event Management -
Bournemouth University
05.2018
Skills
- Staff Training and Development
- Exceptional communication
- Administrative Oversight
- Complaint resolution
- Improving processes
- Customer Satisfaction
- Multitasking proficiency
- Decision-making capabilities
- Team Management
Personal Information
- Date of Birth: 11/20/94
- Nationality: British
- Address: 19 Ribbonwood Place, Suffolk Park, 2481, NSW
Extracurricular Activities
Barista coffee workshop, Volunteered at various music, wedding and charity events.
Hobbies and Interests
- Festivals
- Surfing
- Fitness
Timeline
Guest Services Manager
Aquarius Backpackers
09.2023 - Current
Farm Hand
Golden Grove
03.2023 - 06.2023
Senior Account Executive
NexGen
07.2021 - 07.2022
Associate Brand Manager
Eli Lilly
09.2018 - 07.2021
Team leader & customer assistance
Tesco
05.2012 - 05.2017
Event Management -
Bournemouth University
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