Grace Clegg
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Dotti
05.2021 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Managed efficient cash register operations.
NPLW Correspondent
Northern NSW Football
05.2022 - 11.2022
- Delivered authoritative sports coverage with careful attention to game facts, stats and predictions.
- Edited more than one piece per week, carefully checking content wording and facts.
- Researched and gathered information to develop accurate and credible stories.
- Wrote, edited and produced stories for Internet and digital channels.
Journalist
The Football Sack
09.2021 - 04.2022
- Researched and gathered information to develop accurate and credible stories.
- Developed story ideas and conducted interviews with industry experts.
- Utilized social media to engage readers and promote content.
- Edited and proofread articles to achieve peak accuracy and quality.
Communications Officer
NSW Police Force
07.2020 - 04.2021
- Proved successful working within tight deadlines and a fast-paced environment.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Assistant Manager
Mecca Brands
08.2016 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
Education
Bachelor of Communication - News Media And Public Relations
University of Newcastle
Newcastle, NSW10.2023
Skills
- Writing and Editing
- Audience Engagement
- Active Listening
- Grammatical Skills
- Reading Comprehension
- Telephone Interviews
- Feature Writing
- Sports Reporting
Timeline
NPLW Correspondent
Northern NSW Football
05.2022 - 11.2022
Journalist
The Football Sack
09.2021 - 04.2022
Sales Assistant
Dotti
05.2021 - Current
Communications Officer
NSW Police Force
07.2020 - 04.2021
Assistant Manager
Mecca Brands
08.2016 - 08.2020
Bachelor of Communication - News Media And Public Relations
University of Newcastle
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