Grace Coleman

Collaborated with community partners to develop and implement a service project

that addressed a local need

• Collect customer feedback and make process changes to exceed customer satisfaction goals.
• Manage several incoming calls each day with utmost professionalism and knowledgeable service.
• Proven to satisfy productivity levels and submit completed orders quickly to maximize delivery efficiency

• Increased sales revenue through strategic cold calling and lead generation activities.
• Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
• Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
• Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.

• Conducted comprehensive government research, contributing to policy development and strategic planning.
• Enhanced networking skills through collaboration with various government agencies and intelligence professionals.
• Developed strong communication skills by presenting research findings to senior officials and stakeholders.
• Assisted in the preparation of intelligence reports, ensuring accuracy

• Studied child vulnerability and protection through legal frameworks, justice systems, and social welfare.Engaged with NGOs, advocacy services, government agencies, and universities to understand child protection systems.Compared child protection challenges between global and domestic perspectives