Kristin Trudgett
NSW
Summary
Reliable and proactive retail and hospitality professional with experience in team leadership, customer service, and operations across fast-paced environments. Skilled in managing responsibilities independently, supporting and motivating teams, and delivering exceptionalservice to customers, including handling challenging situations with professionalism. Adaptable, organised, and committed to maintaining high standards of performance and customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Acting Manager and Team Member
IGA
Dapto
2022 - Current
- Stepped into acting manager role when required, supporting daily store operations and team collaboration
- Provided excellent customer service in a fast-paced hospitality environment, including handling difficult or dissatisfied customers calmly and professionally
- Operated POS systems and cash, eftpos handling
- Managed stock rotation, replenishment and merchandising to maintain product quality and presentation
- Adapted quickly during peak times while maintaining excellent service standards
- Implementing solutions to improve store efficiency and workflow
- Trained and guided new staff to build confidence and team performance
- Assisted with opening and closing duties, including security checks, cashing up and preparing the store for tradeSupported promotional activities by setting up displays and checking accurate pricing
- Demonstrated reliability by consistently meeting rostered shifts and taking initiative when tasks needed completion
- Identified damaged or expired products and removed them to reduce risk and waste
Team Member
BWS
Koonawarra
2013 - 2022
- Maintained store presentation, ensuring shelves were tidy and products correctly displayed
- Provided responsible service of alcohol in accordance with RSA guidelines
- Supported new staff through guidance and practical training
- Performed manual handling tasks safely, including stocking shelves and managing deliveries
- Ensured compliance with workplace health, safety, and hygiene standards
- Operated POS systems, handled cash and processed transactions accurately
Bar and Gaming Attendant
RSL
Port Kembla
2010 - 2013
- Provided responsible service of alcohol in accordance with RSA guidelines
- Experience in reception duties and administrative support, managing front-desk responsibilities, assisting with office tasks, and supporting daily operations
- Delivered friendly, professional customer service and resolved enquiries efficiently
- Operated POS systems, handled cash, and processed transactions accurately
- Worked independently and collaboratively to meet operational needs during busy periods
- Promoting safe and responsible alcohol consumption
- Communicating clearly with staff and management during busy periods
Skills
- Excellent Communication
- Strong Team Collaboration Skills
- Reliable and Punctual
- Willingness to Learn and Take Initiative
- Ability to Work Under Pressure
- Critical Thinking
- Can Multitask
- Attention to Detail
- Strong Team Management Skills
- Able to work independently and confidently
- manage responsibilities
- Delegation and Task Prioritisation
- Effective Written and Verbal Communication
- Conflict resolution and problem-solving
References
- Steve Marshall - 0478 956 906
- Tina Czarniszuk - 0400 343 005
Timeline
Acting Manager and Team Member
IGA
2022 - Current
Team Member
BWS
2013 - 2022
Bar and Gaming Attendant
RSL
2010 - 2013